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Unknown Media (A) Please Change
Hey Everyone,
My name is Brad
I currently did a shoot with an Sony F3 (V1.40) shooting onto SxS cards (Orange SBS-32G1) . For 2 days I worked with the same 4 cards and had no trouble offloading media and dubbing to hard drives.. At the end of the second day I placed one of the cards in the Sony SxS card reader (SBAC-US10). The card reader started blinking a red LED and would not mount the card to the desktop (Mac OS 10.8.2). I ejected the card manually and placed it into the camera, expecting the camera would give me option to “rebuild media”. Instead it showed an message stating “Unknown Media (A) Please Change”.
Only one Card is giving me this problem, I have not formatted, deleted or updated this card (in theory the card should still have information/footage on it). I tested all other cards in same card reader and they mount on desktop as well as playback in camera with no problems.
Is there any solution to this problem i.e. software, hardware, contact to services that can help me retrieve the footage that resides on this card? I tried calling Sony Media Services @ 877-440-3453 and left a message. Still no response :-/
Please respond as soon as you can. If it helps, here are some links to photos and video.
https://www.dropbox.com/s/de3v1vls8sbs5xe/SxS%20Card%20Reader%20LED.mov
https://www.dropbox.com/s/7p7qcxfz7e1d2rt/Sony%20F3%20Message.jpg
https://www.dropbox.com/s/vrfpokhgo46r5cy/SxS%20Card.jpg
Thank you for your time.
Thank You!
Brad Serreno -
5 Replies
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Hi Brad, I just emailed you, email me or call me when you can
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Hi Ian
Could you tell us what your advise was.. ? out of curiosity .. incase the same would happen to me..
Thanks
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Hello There, Im new in the comunity. I find you ’cause im looking for a solution:
We buy a new SxS SBS-32G1A card, but we got the same message already posted: Unknown Media (A) Please Change.Our Camera is a XDCAM EX, and we already have a SxS PRO SBP-16 card working without problems. Sony says that theres no diference between the 2 cards (Except for the lifetime of the cards…)
So… I’ve already formated the card, I can mount it on MAC and PC, so the card works, but the camera still shows the error.
What can we do?
Regards
Alejandro Mejia
IT Manager -
Firmware needs upgrade.
Good Luck
Michael Palmer -
Did you ever find a solution to this problem? I am having the same issue. We have been using the same 32gb cards on the same EX1s for three years and one of our cards just started giving us this same error message. Nothing in our work has changed except the error started after formatting the card in our camera in “PAL region” when we usually film in NTSC. But we did the same thing with four other cards that same shoot without a problem.
Ben Rich
Videographer | Technologist
https://sites.google.com/site/benrichfilm/
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