Trouble getting Adobe 30 percent discount on fx 1500

[Steve Roberts]

Call again, and ask for the person’s supervisor if necessary. Get the person’s operator number as well, and stay on the line — don’t let ’em say they’ll call you back. Don’t lose ’em, but if you get cut off, you need to have the person’s operator number, supervisor number, or something that will let you get the same person again.

Time’s a-wastin’. 🙂

[Joedully]

Thanks for the tip. On the last call I made today I was promised a call back by 5:00pm pst (she said that she escalated it to 2nd level) and I told her that I did not get a call back the last time they said that. She assured me that she would personally call me back if 2nd level didn’t. I did not get a call back or an email. I did not get her operator # so guess I lost that one. Yes, I have wasted a lot of time on this – I just hate getting the run around.

Also, 4 of the 5 Customer Service calls I made to Adobe were to people that did not speak very good English.

Note: I am a well established IT/workflow system integrator with many prominent and interested clients.

[Joedully]

Note: I did not double post this but I want to. Every adobe thread should see this. I have purchased and registered many Adobe programs going back to Photoshop 2.5 and I am very disappointed.

[Steve Roberts]

Adobe had lousy fulfilment a few years ago, then fixed it. Looks like it’s gone downhill again. The more noise we make the better, I suppose.

Sorry it ain’t workin’ for ya.

[Craig Wall]

My recent experiences with Adobe have been dumbfounding. They dropped the ball countless times in countless ways in the SIMPLEST of matters involving software ordering, fulfillment and customer service.

I mean it was an absurd joke. I was shocked for such a big and respected company.

I almost get a little worried about Adobe’s future because to me this reflects on management and leadership.

I can’t even begin to describe how laughably bad and repeated and compounded the errors became.

I’ve been their customer forever and I never had a single problem until the past year. Now it’s nothing but problems.

[Ron Lindeboom]

Kathlyn and I ran into problems, as well…

We called to order two upgrades of the Adobe Master Collection and paid for them at the time of order. When the products began shipping, we watched as one person after another here at the COW began talking about their new software. We figured ours was in the mail and would get here soon. When it didn’t after a week or two, we called to see what was up and found out that somehow our order had been lost in the system.

The guy on the phone was very helpful and he got it sorted out and taken care of quickly but it really made me scratch my head and ask, “Huh, we got lost in the system?”

:o)

Ron Lindeboom

[Craig Wall]

Ron take your scenario and multiply it 20 times and you’ll get a sense of how much of a problem I had. I literally had over a dozen calls and over FOUR HOURS of hold time before my order was fulfilled. I’m not exaggerating

[Joedully]

Ok, here is what Adobe did. They finally emailed me a link to PNY.com where the offer is stored. Great but, The price is $507 after PNYs claimed %30 discount. The PNY web store has a regular listed price of $925.00 for this card. This is the identical retail PNY video card that sells online at most retailers (Newegg, Mwave, tiger, ZipZoom etc) for $500 – $550.

When I bought CS3 I expected to get a 30% discount on the average retail price of this card making the price $300-$330. That is what is advertised on the Adobe web site. I emailed back Adobe. They have not replied.

Now I am even more disappointed with Adobe. I consider this to be false advertising.

[Ron Lindeboom]

[craigcow7] “I’m not exaggerating”

I never said you were. ;o)

Ron Lindeboom