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This is why you pay more money for an AJA…
Just a note for anyone considering the purchase of an AJA…
This afternoon I spent 20 minutes on the phone with Steve from AJA…I had a concern that my “big I/O” was not operating properly after a freelancer had used my suite last weekend. Steve ran through everything in a logical way but we couldn’t find the problem…finally he said “Try This”…
I won’t tell you what the actual problem was cause I feel like an idiot (had nothing to do with the I/O) but suffice it to say “AJA tech support ROCKS”!
I was told the tech support was awesome when I was considering AJA…and now I know it’s true!
I’ll be purchasing a KONA 3 very soon…I’m a lifer!
Thanks Steve!
Tim
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6 Replies
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It will never cease to amaze me, that AJA, with it’s TINY tech support staff, can handle all the support calls, with super hi quality people – while other companies, with ALLEGEDLY huge support staffs,take forever to get on the phone, and can’t resolve even the simpliest technical questions.
AJA support is amazing.
Bob Zelin
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I second the motion that AJA has a wonderful support group.
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from the Creative Cow AVID forum –
Name: Philip Coccioletti
Date: Feb 10, 2007 at 4:25:22 pm
Subject: Avid support, hold time nightmaresAny solutions getting thru to Avid tech support would be greatly appreciated. Anyone with a close relative there… let us know!
Trying to get thru to them since Wednesday of last week. We draw the line at a 1 hr hold.
And yet they keep asking us to re-up on our assurance plan for the next year. It really is ridiculous and needs to be addressed ASAP!Look forward to meeting your relatives.
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AJA & HUGE (aka Ciprico) – another EXTREMELY satisfied customer… It can be worth almost as much as the unit you’re trying to fix to have it working NOW.
“Constituo, ergo sum”
Bob Woodhead / Atlanta
http://www.CoolNewMedia.net
Quantel-Avid-FCP-3D-Crayola -
Totally… and not only that, they make great gear. The Io seems kinda expensive now compared to a Kona 3 card for the features… but man, our Io bays have never had downtime. Ever.
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AJA has the best tech support I have ever experienced. Even more impressive in the fact that they help the “little shops” just as equally as the big ones. And I don’t think I’ve ever had an issue with our AJA IoLA that was not solved in under an hour. The only reason I even have weirdness is when the edit system travels. Other than that, it is smooth sailing 100% of the time. For such a versatile box, I am amazed that other companies charge what they do for lesser DV25 only bridges.
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