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Subtitles error on Encore CS4
Hi all.
I made a Bluray project with subtitles.
The subtitles were imported from a script file (not images).
When i try to export the project to a folder, i recieve the following error.
When i remove the subtitles the export finishes correctly.Blu-ray error: “Internal error 11 (internal software error:../../
Private/GraphicsEncoders/PGProcessor.cpp, line 236)”, Code:
“11”, Note: “Subtitle set too close.Please help!
2 minds are better than one.
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25 Replies
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Do all your subtitles completely fit in the frame?
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What do u mean fit in the frame?
I imported them from a text script. I did not use images.
If u mean if the text fits inside the safe area, yes. They all are inside the safe text area.
If u dont mean that, please explain to me.
Thank you.2 minds are better than one.
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I meant were the subtitles extending outside of the frame. So it’s not that.
Are you using a simple, sans serif font?
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Its the default font Encore sets. Its the Myriad Pro.
Do u think i should use another simpler font like SansSerif as u said?
We must wait for that, cause the project is at work and i will be there tomorrow…Its 22:00 here..!2 minds are better than one.
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ops…SansSerif is a Windows font right? I am using mac.
I will try to use another font though…2 minds are better than one.
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No, by sans serif I mean a font that doesn’t have serifs. Myriad Pro is a sans serif font, so it’s probably not the font, although you could try something even simpler, such as Helvetica or Arial.
Are you using any special characters (i.e., unicode or Non-ASCII characters) in your subtitles? What language is it?
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No nothing like that.
I could upload the txt file and send u the address to see it if u want.
But there are no special characters. Its just text.
I also tried to create tiff files and a FAB script, but i got the same error.
So i guess that is not the text file that has problem.2 minds are better than one.
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And the language of the subtitles?
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The audio is Greek and the subs English.
2 minds are better than one.
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OK, so we know there are no Greek characters in the subtitles, then. So it’s probably not an issue with rendering complex glyphs.
Frankly, I’m running out of the usual suspects…
One more thing: is there more than one line of text in any subtitle?
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