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Subprime crisis at Panasonic
Has the subprime crisis hit Panasonic technical support? For the past two weeks no technical people have answered their toll free line (in USA 800-524-1448 option 3).
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6 Replies
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Hi,
I just called it and they answered. What time of the day did you try?
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Perhaps you exaggerate just a wee bit out of frustration. What is the issue? It’s highly likely we can help or at least point you in the right direction.
-Noah
Unlock the secrets of the DVX100 and now Apple Color!
https://www.callboxlive.com -
Hi,
I just called it again and got right through, but note that there really is not an option 3 any longer, although I did find that it still rang me through when I pushed option 3.
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
The last time this happened was when I called Friday morning and reached someone who said he would take a message and have tech support call me back. I would charitably call this customer no service.
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Hi Leo,
Would you contact me off line? I would like more information and I don’t think it is necessary to carry thi on here, mostly because I call and find someone able to talk and you call and don’t have the same situation. What does happen when people call in is that a computer logs the call and duration. We can track down your call to the minute and we can see how many other customers were on the line when you called.
Did you leave a question in your call back message?
Anyhow please email me at crittendenj at us.panasonic.com
Thanks,
Jan
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems -
Can you at least mention what the problem is so someone can try to help you?
Unlock the secrets of the DVX100, Apple Color and now the HVX200!
https://www.callboxlive.com
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