Sony Movie Studio 13 keeps freezing and or crashing?

[John Rofrano]

[Jeff David] “Should I move the files I created when I exported the SERIF project off of my C drive to the external drive?”

That depends. Is the external drive connected via USB 3.0 or faster? If not, you are better off leaving them on your internal C: drive. The optimal setup for video editing is to have two internal drives.

[Jeff David] “There is no error crash message the screen simply freezes and when I try to click on something in SONY MS nothing happens then it will go whitish hazy screen translucent so to speak so I can still see SONY MS but can’t close out of it. “

Ugh… that’s the worst kind of crash. It gives no clue. Are your video drivers up to date? (sometimes screen freezes are caused by video drivers). Just guessing here.

~jr

http://www.johnrofrano.com
http://www.vasst.com

[Jeff David]

I have SONY MOVIE STUDIO 13 John.

I did mention that before.

I know this is Vegas Pro forum but I did not see one for MOVIE STUDIO 13 so I posted here.

I can try what you said as far as the cineform. I’ll check into it.

Sony TECH emailed me back said I needed to update my driver the nvidia had a driver update 1 23 15. Not sure how it got missed as my system does automatic updates.

Anyways I installed it and tried again but the MOVIE STUDIO 13 froze again.

I just sent the Sony Tech my updated system info and will see what they say.

As I mentioned there’s about 10 other fixes listed on Youtube. Everyone has a different fix??

I did not try them all yet tried one or two that did not work waiting to see what SONY tech comes back with.

I transferred more of my video clips from my internal C drive to my external D drive but not all yet.

I have a 1 terabyte external drive and after today’s transfers I’m at 72% space used and I still have a ton of clips to transfer over and will max out to 80%.

However, being a novice, when I captured my original footage to my internal c drive (later on I captured new footage to my external D drive so I have footage on each) one thing I did wrong was to capture everything on the one hour mini dv tapes to the hard drives. Lol so I know that was wrong. Took up too much space and I should have only captured the segments I wanted to use in the end project.

Soooo I will have to go through and delete tons of footage that way to free up space.

I hesitated to do that as not sure for sure which footage was used in end project but that’s now been saved to the folder files so it prob won’t matter to delete the entire raw footage I’m thinking as it’s all saved in the folders and that’s all I need? I would guess.

If I do lose frames in my project, I still have the original tapes and I can recapture anything I need.

So maybe like you said that is the problem as I still have some original footage on the internal C drive.

What about pictures? I took screen shots of many frames and have them in my project. They are still on my internal c drive. Those are smaller as far as data goes so do I need to transfer them to the external drive too? I was thinking they are not large files so that I can leave the on the internal C?

I’ll get the drives all cleaned up and out to the external drive and see what happens.

Thanks again!

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

“That depends. Is the external drive connected via USB 3.0 or faster? If not, you are better off leaving them on your internal C: drive. The optimal setup for video editing is to have two internal drives.”

Yes I have two 3.0 USB ports. Therefore I am transferring all of the video clips on my internal c drive to the external drive as you advised. Should I also transfer the pictures to the external drive I made off of the frames of the video to the external drive? Of course they are smaller in size.

“Ugh… that’s the worst kind of crash. It gives no clue. Are your video drivers up to date? (sometimes screen freezes are caused by video drivers). Just guessing here.”

Good guess that is what the SONY TECH rep found, one driver was not up to date – I updated it now but still crashing. I exported all of the SYSTEM INFO data to the SONY TECH rep again after the latest crash. I’m relying on him to tell me that I have all the right drivers etc. and based on him telling me I needed one update, I should be good on the drivers.

Lenovo quad core i7 8 gb of ram, Windows 8.1

[John Rofrano]

[Jeff David] “I have SONY MOVIE STUDIO 13 John. “

Sorry you did say that and I meant to type Movie Studio. 🙂

[Jeff David] “Sony TECH emailed me back said I needed to update my driver the nvidia had a driver update 1 23 15. Not sure how it got missed as my system does automatic updates.”

That sounds promising. If it’s only a graphics driver update that would be sweet.

[Jeff David] “What about pictures? I took screen shots of many frames and have them in my project. They are still on my internal c drive. Those are smaller as far as data goes so do I need to transfer them to the external drive too?”

Pictures are fine because they are not streamed at 30 fps. Just the one picture is needed and it’s duplicated in memory.

I usually pick up Western Digital MyPassport 1TB drives when they are on sale for $59 at NewEgg.com. I keep a bunch for archiving video footage.

~jr

http://www.johnrofrano.com
http://www.vasst.com

[Jeff David]

You prob did not see my other reply yet but the program crashed after the nvidia driver update.

I do think you may have the solution with my having some of the clips/footage on the Internal c drive.

As mentioned, I’ve transferred most of the video footage on the internal drive to an external drive that connects via 3.0 usb port.

I have some more to transfer over, then will go through the external drive as there is way too much footage that I don’t need that can be deleted cause I have to get that down from 80% filled up and I will.

Wow I overpaid for my external WD 1 terabyte drive. I think I paid $110 at Staples about 4 months ago.

Thanks for hte heads up I’ll get the at New Egg in the future!

Thanks for all the help. At another forum, the SERIF forum you cna give people credit when they help – is there anything like that here? A points system? if so I owe you some!

Lenovo quad core i7 8 gb of ram, Windows 8.1

[Jeff David]

SONY Tech Rep just came back with:

reset preferences:

1. close program
2. Hold down ctrl and shift when starting program again
3. when program starts to load, window asks, “do you want to reset all progman preferences to default? Yes.
4. Make sure to check,”delete all cached application data”
5. then chose yes

He said to make sure I also go to:

options
preference
video
select, “off” from drop down!

I’ll see what happens tomorrow and let you know! I have to do some other stuff but wish I had time to try it now.

Hopefully other people will benefit from this fix (assuming it works) as like I said there are loads of posts bout SONY crashing on the sony forums and even some here.

Lenovo quad core i7 8 gb of ram, Windows 8.1

[John Rofrano]

[Jeff David] “Thanks for all the help. At another forum, the SERIF forum you cna give people credit when they help – is there anything like that here? A points system? if so I owe you some!”

You’re welcome. No point system here which is unfortunate because it works well on other forums but thanks for offering.

~jr

http://www.johnrofrano.com
http://www.vasst.com

[Jeff David]

Oh ok.

I added another 8 gb of ram just now so I now have 16gb of ram. I know 8 is suppose to be more than enough.

Tried SONY m studio again, froze upon attempt to edit.

I transferred all of my video clips to the external drive so nothing (except the pictures) are on my internal c drive and the c drive is only 33% full now.

However my external D drive is now 76% full but like I said, I am going to go through it and delete a lot of footage that is not contained in my project as I have the original mini dv tapes if I ever need the footage.

SONY Tech Rep wanted me to send him the project file which I did.

I’ll see what he comes back with.

I ran a scan for virus/malware and there was none.

I looked at the cineform a little so I’ll prob try that too.

I guess it would be good to do anyways as it (as you know) preserves the quality and does lots of other good stuff.

haha I’m no expert on it I only read a little bit at their website.

Wow I’ve got to get this to work.

Have you had any trouble w SONY?

You use the pro version right?

Lenovo quad core i7 8 gb of ram, Windows 8.1

[John Rofrano]

[Jeff David] “Have you had any trouble w SONY? “

I haven’t had many problems the little I’ve used version 13.0 but I edit HDV and AVCHD from video cameras so I’m not trying to use video footage from still cameras, Game captures, downloads from YouTube, etc. I’m just using standard video formats but I have had problems rendering so that doesn’t make me feel confident that I can use 13.0 for production work.

[Jeff David] “You use the pro version right?”

Yes, I’m using the Pro version but Sony broke Closed Captioning with Vegas Pro 13.0 and they haven’t fixed it in months so I’ve been using Vegas Pro 12.0 for production work. Others on this forum seem to have no problems with Vegas Pro 13.0.

~jr

http://www.johnrofrano.com
http://www.vasst.com

[Jeff David]

OK thanks John.

I uploaded my source clips yesterday and sent them to SONY tech rep.

It took 14 hours to upload them, 25 gb’s.

Sony had provided a portal.

It had the upload button right on the first page so I just used the browse button and uploaded them waiting all day for it to complete.

Afterwards, there were other links that I clicked on explaining if it was more than 2 gb’s to use a different portal they provided and to have javascript enabled in browser. And also to zip the files.

I guess that would have speeded up the upload. Too bad they didn’t list that on the first page.

I hope the SONY Tech can work w the footage that way.

I noticed something about SERIF. That the export often crashes upon a clip that was a long zoom. I also noticed that zoom clips take up a lot of space – they are very, very large. Not telling you anything you don’t already know. But I think therein might lie the problem.

We know SERIF is only 32 gb and so can only use 2.5 gb of ram no matter how much total ram you have. SO SERIF simply chokes on those zooms as they are just to large for the 2.5.

That is what I have observed.

I guess I could just go back and take all of my zooms out but then I’ve got so many of them I can’t see having my project w no zooms.

Thanks!

Lenovo quad core i7 16gb of ram, Windows 8.1