The dongle needs to be ‘blessed’ for the version(s) you are using it with (although a higher version dongle will be compatible with lower versions of the software as well).
If you launch the separate application ‘Dongle Manager’, then you will be able to tell the version currently supported by your dongle. If your dongle is eligible for an upgrade, you can use Dongle Manager and the .avd file from the Download Center to upgrade your dongle. If your system is not eligible for a free upgrade, you’ll need to purchase an upgrade first, then use the .avd file to update your dongle.