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RE: Premiere Pro CS5 Crash on startup Mac OS 10.8
Premiere pro refuses to stop crashing on me. Once my project loads and PPRo opens i get an error message saying ‘sorry a serious error has occurred which has caused ppro to shut down.’ I’ve tried reinstalling the software multiple times and spent hours on the phone with adobe (to no avail). The rest of my production premium package works smooth as can be. Would upgrading to CS5.5 be a potential solution? Any advice would be much appreciated. Running on MacBookPro, OS 10.8, 2.66 GHZ INTEL I7, 8gb Ram, NVIDIA GEFORCE GT#330M
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4 Replies
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Wes,
I’ve experienced similar problems with Premiere as well. I found deleting the pref folder for premiere fixed the problem.
Robert Burroughs
https://sugartoothgroup.com -
Have you tried to restart and dump the preferences? That can sometimes become corrupt.
On Windows, you hold down Ctrl+Alt+Shift when starting PPro…on a Mac the typical equivalent would be Cmd+Option+Shift I would think, but Todd Kopriva or Kevin Monahan could answer that definitively.
Does it crash whether you launch by double-clicking a project OR if you launch from the application itself (opening a new project)?
If that doesn’t do something…I don’t know how you’ve reinstalled, but uninstalling first is a good way just to clean things up and start fresh…in case something that is corrupt just isn’t being completely over-written.
Upgrading to CS5.5 would help if the preferences for CS5 are shot as CS5.5 will look elsewhere…but that’s a bit like trading in your car when the ashtray is full…
report back on these factors…but any additional details you can think of will be helpful. what were you doing when it last worked? What has been added/subtracted from the system since then? What sort of a project were/are you working on? If you can watch the boot graphic, it will be zipping through some text items as it’s loading (or at least it does on Windows…), if you can see what is the last thing to come up before the app cashes it in…that could be useful.
TimK,
Director, Consultant
Kolb Productions,Adobe Certified Instructor
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I couldn’t hurt to quite everything, open Disk Utility, Repair Permissions on your boot drive, then trash your prefs and restart the machine.
Did you say Mac OS 10.8? Was that a typo, or is there something I’m missing in the Mac OS release cycle?
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Thanks so much for your help Tim and Matt. Reinstalled PPRO / Trashed Prefs / REpaired HD. PPRO is running smooth now! Sorry about the typo on the OS – meant to add a 6 in their (10.6.8) Thanks again for the troubleshooting help!
Wes Hollendonner
Chief Officer of Operations
Rubber City Productions LLC
225 South Main Street
Polsky 550R
Akron, OH 44321
http://www.rubbercity-productions.com
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