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Activity Forums Square Box CatDV Proxies not playing in some web clients

  • Eric Strand

    March 27, 2012 at 5:47 pm

    I have a dropbox I can throw it up on. What address would you want me to invite? I’m not sure if you can do private messages on the COW, or how you want to let me know.

  • Robb Harriss

    March 27, 2012 at 6:12 pm

    you might be able to put it in public
    but for me use nledit @ mac.com

    I was just about to throw it on mine

    Non-linear: all the time and nothing but.

  • Eric Strand

    March 27, 2012 at 6:15 pm

    Oh nice, didn’t know about the Public folder.

    https://dl.dropbox.com/u/13539599/AA0126_01.mov

  • Robb Harriss

    March 27, 2012 at 6:19 pm

    well, it works fine on the new iPad (3rd generation), the iPhone (3Gs) and MacBook Pro Safari, latest version. Looks good to go.
    Be aware that on the new iPad it doesn’t look good because of the screen resolution. Looks fine everywhere else.

    Non-linear: all the time and nothing but.

  • Eric Strand

    March 27, 2012 at 6:44 pm

    Hmmmmmmmm thanks Robb, I really appreciate the effort.

    Bryson – at this point Robb and I have both tested it in a variety of environments. I’ve tried mpeg4, h264 mp4, uncompressed audio. We know that the files play without the web client and they play in the web client sometimes. Seems to be that middle point of QuickTime delivering the file. Like I said, I don’t believe this is a CatDV issue, I just don’t know where else to turn. I’m not aware of any type of error log in the Web Client that I could shoot to support. Do you have any recommendations on how I could maybe delve deeper into what is happening behind the scenes?

    Thanks again.

  • Bryson Jones

    March 27, 2012 at 9:05 pm

    This one now needs to go the official guys. I’ll alert support to pick up from here. Thanks for the testing so far.

    bryson

    bryson “at” hidefcowboy.com

    hidefcowboy.com

  • Matthew Stamos

    March 27, 2012 at 10:34 pm

    Really great to see people helping out and pitching in… we have all been there at some point!
    Eric go to this link and start a ticket and we will see what we can do to help!
    https://www.squareboxmedia.co.uk/helpdesk/

  • Brad Starkey

    March 28, 2012 at 2:45 am

    Will it play if you use HTML5 instead of QuickTime video on the web client?

  • Eric Strand

    March 28, 2012 at 4:43 pm

    Hey Brad,

    On the iPad in Safari HTML5 nor Quicktime worked.

    On this one computer here Safari: QT doesn’t work, HTML5 does work, Firefox QT asks for plugin, but then can’t find one to install and HTML5 doesn’t work, Chrome HTML5 works but it is stuttery.

    On another computer Safari: QT does work, HTML5 does work, Firefox QT works but HTML5 doesn’t, Chrome HTML5 works, QT works after it asks to allow plugin to run.

  • Eric Strand

    March 28, 2012 at 9:23 pm

    Hey Matt,

    Just submitted a ticket to the Squarebox guys.

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