Proxies not playing in some web clients

[Stuart Peck]

Hey Eric,

Thanks for the email to our, I shall take this over and reply to you via the support email. As Bryson say, browsers can be and are a pain. I generally do testing for browser every month at least as there is always a firefox update or another update that potentially bring it to it’s knees. Since version 7 of firefox, CatDV hasn’t worked as well as previous versions of Firefox, i tend to use either Chrome with HTML 5 or Safari on HTML 5 or Quicktime depending what i’m testing. As for limited codec support for Chrome…However, H.264 and MP$ are fine, What else are we gonna use for a proxy 🙂

I then tend to veer people away from firefox when supporting browsers for CatDV, i’ve never had consistant results with firefox so I won’t recommend that for a solution.

Safari 5.2.1 and Chrome versions 17.0 and 18.0 are working great for me with proxy currently.

As far as your specific issue lets chat over email and we can get to the bottom of the issue. I’m sure you have been trying to diagnose this but I will ask you to go back to point 0, as far as making sure we have all the right components we need and that media is playing independently of CatDV (ie QT) We can then diagnose it correctly. Most of the time, proxy not playing is down to path and or you have changed it and CatDV server needs a restart. EIther that or there is a codec issue somewhere along the line.

Chat soon over email

Regards

Stuart

Sqareboxmedia
CatDV / MME / Focalpoint /

[Eric Strand]

Sounds great Stuart. I look forward to your email.

Eric

[John Vaudin]

I downloaded the sample file that you posted and tried playing it both in CatDV Client and also the Web Client with Chrome, Firefox, IE and Safari – using QuickTime rather than HTML5 – and it plays reliably in all of those environments.

I’m afraid I can only conclude that it must be due to some codec or other software that you have installed on the machine(s) giving problems.

Sorry I can’t help.