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Production Studio premuim upgrade from Video colleciton After effects has no keylight or colour finesse?
Hello,
I installed Adobe video collection premium studio from Video collection 2,5 cd pack. It took over 90mins to install the upgrade. When installed Adobe After Effects 7 pro does not have keylight or Colour Finesse plugins? I tried re-installing and adding extra adds on under add/remove production studio and still no luck?
Does anyone know if it’s hidden on the upgrade dvd pack? I am in the UK so called US tech support and they wont answer me and will charge me they said to let me know the problem or where the files are so I can install. I think this is not a good attitude seeing I’m a loyal customer and just bought an upgrade and cant find the plugins or have option to install these?
Can anyone please advise so i can re-install to get these plugins?
Thanks,
Leo
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2 Replies
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Third party plug-ins like Keylight and Color Finesse always use separate installers. Insert disc 1 of the Production Studio installer. There’s links on the main menu, or you can browse the disc contents. They’re not hard to find.
I’m curious- why did you call the US for tech support if you’re in the UK? Why didn’t you call the UK phone number? That just… perplexes me.
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Hello,
I’ll look at disc 1 now. I called the US as the Uk office is clsoed for the weekend as I claled US 9.30pm in the evening. And they not open till Monday normal office times.
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