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Premiere Pro CS4 – Offline media (Link media not working)
Please please help (as you can tell I am pretty desperate). I am using Adobe Premiere Pro CS4 and when I open one of my projects, all the media is “Offline.”
I have tried right clicking and linking the media but it just comes up with an error box saying that the file is “unsupported format or damaged file”. I know the file is not damaged as I am able to play it fine on my computer.
I know the pathway to link the media (as I am able to find the file on my hard drive – same file and filename etc). I have tried dragging the file from my hard drive into PP but it still comes up with the same message. I really don’t know what else to do and I feel I have been going round in circles.
I couldn’t tell you how this started as I have been doing this for ages and have forgotten. Another point is I have tried uninstalling and re-installing PP but this still hasn’t helped. I will be forever grateful for anyone that can help me. Kind regards, Stuart
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8 Replies
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Are you able to start a new project and import the file successfully? Or is the file truly an unsupported format? What format is it?
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Hi Chris
Thanks for your message. I actually managed to fix the issue….and it all it took after a day and a half was a couple of updates and “hot fixes”
The format however is Mpeg and I was able to import into a new project but it still had the same problem at the time.
Thanks again -
I have the same issue. What was the fix?
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Hello Stuart,
Could you please let us know the fix for the issue in detail as its causing a lot of problem for many of us and almost a nightmare kind of thing now for me.
waiting for your solution and thanks for you in advance.Kiran
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Hi as I said in a previous message. All I had to do was update my software….really strange but seemed to fix the problem. there is an option in Premiere pro for you to update the software
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Hi Stuart,
Thanks for the information,but that is not enough for resolution my friend.
Could you please let us know step by step process you followed for solving that error as it is very very important not only for me but also for many other people.At least for me a very important project is in question now because of this error.
Some doubts like..what is the option in premiere 1.5 for updating ?? and
what is the UPDATED software name ?? whats the site you downloaded the software…??.Tell us in detail so that we can resolve our problem by reading your post.
Please Stuart update us with your findings..it would be of great help …thanks in advance.
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Hello Stuart,
Could you please respond to my earlier question as Im waiting for your answer for more than 2 weeks…
Please respond…it will be very helpful..
Thanks
Kiran
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Try reinstalling the software. Perhaps there is a corruption. Reinstall usually does the trick 😉
JB
Jon Barrie
Adobe Video Solutions Consultant ANZ
Jon’s YouTube Tutorial Page
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