Premiere Pro CC no longer compatible with New Mac Pro running 10.9.3

[Alex Cameron]

Just want to add here that I am finding huge issues with 10.9.3 and 10.9.4 on the new Mac Pro 2013 with dual AMD d700s.

I believe the issue is something to do with the GPUs and how they work in sync (or not) with OSX and Adobe Premiere Pro CC. It is a seriously frustrating issue and one that is seriously hampering my workflow.

I loathe the suggestion from Adobe “switch it to software only mode” which they then follow with “sorry for the inconvenience”! Sorry guys, I didn’t invest in a state of the art system which cost in excess of £5000 along with software that I licence from you for £50 a month just to be told it can’t work they way it is clearly stated to work. I’m sorry but I refuse to have to live with the software only mode and lose the seriously powerful GPU acceleration. You need to resolve this or reduce peoples licences until the issue is resolved. Also AMD, Apple and Adobe need to fix the issue together. I bought FCPX the other day and it’s great and it is what others will start to do if Adobe don’t pull out their fingers and sort this issue.

I appreciate it isn’t just Adobe’s fault but it is affecting your product so it should be high on your agenda of things to resolve. I am more than willing to help supply any information Adobe require in order to assist resolving the problem.

Hoping for a fix soon.

BTW, have any guys that are Apple developers tried Yosemite yet? Are the issues occurring on this OS too?

Cheers

Alex Cameron
Camera On Films

[Emio Tomeoni]

I spoke with an Adobe rep two days ago,
The man literally said “just hang on, their working on it” (in a sincere tone)
I said, “how long, is it 3 weeks or 3 months?”
he said 3 weeks,
also said it is a graphics card issue – nothing these other guys on the thread haven’t mentioned, but it was reassuring for someone to actually to put a time farm out there.

[Emio Tomeoni]

Man, I feel the same way,
i didn’t put out 9k in order to dance around the functionality of the system. I want full quality playback, i want to export through media encoder and start on another project, I want to take advantage of every type of excelerator. I did speak with an adobe rep two days ago, and he said apple will have a fix in their next update.. he said it would be closer to 3 weeks then 3 months…we’ll see

[Alex Cameron]

Anyone heard any more about this issue?

So frustrating!

Switching away from Adobe to FCPX which isn’t having these issues!

[Andy Edwards]

Alex,

You should upgrade to 10.9.4. It cured a lot of the headaches we were having with 10.9.3.

Andy

[Alex Cameron]

Hi Andy

I have and still having the same issues! Others are too.

So odd and really frustrating as no one at either Apple or Adobe is prepared to help or listen.

[Andy Edwards]

Hi Alex,

Sorry to hear it’s still a problem under 10.9.4 for you. I feel your pain after spending all that money on a beefy new mac pro and to have it not work right out of the box. Living on the edge can come with some painful growing pains and you just want it to do what was advertised.

Looking back at some of the posts, I see you are running a D700 based machine. Are you seeing these issues on CC or CC2014 or both. Is your main problem playback or rendering out final flattened files? We had one of our new mac pros completely melt down when editing a 4K show. Took it into the Apple store and got the logic board replaced for free. The machine was throwing errors they had not seen before. Is you machine over heating… Not just fans blowing hard, but the tube itself feels really hot? If so, I would suggest you take it into Apple for repairs.

Now onto some options:
Have you done a complete new install of 10.9.4 from scratch? Not just an internet restore or time machine restore. I’m talking boot up and wipe the SSD, do a clean restore from internet.

Have you uninstalled all your Adobe Aps and done a clean install of just CC2014?

I see you are running Resolve. Are your NVidia drivers that get installed with Resolve conflicting with your AMD drivers? Have you tried restoring older or newer drivers and testing?

Have you posted over in the Adobe forum and or actually gotten on the phone with Adobe Tech Support?

Andy

[Reed Brown]

Hi to all, and specially to Kevin at Adobe,

Knowing of no better way to address Kevin and the Creative Cloud community at the same time, I’m writing this detailed post about PP CC constantly crashing on the new Mac Pro with AMD FirePro D500. (I have no problems at all running PP CS6 on the same system.)

I recently purchased a late 2013 Mac Pro 3.5 GHz 6-Core with 12GB RAM with the AMD FirePro D500. Other hardware purchased was a 3TB G-Tech Thunderbolt/USB 3 G-Drive and an LG 34UM65 UltraWide monitor. Cables are all Apple or of high quality. The MacPro and G-tech drive are well ventilated and stay cool.

I downloaded the newest PP CC version in “trial” mode. Turns out that was a good idea as problems started early.

As recommended, I upgraded to OS 10.9.4 and discovered that along with many other mac users, that PP CC started crashing all the time. Crashes occur using Thunderbolt or USB and is not related to the monitor as PP crashes even using my older 23″ Apple Cinema Display. Crashes occur using the HDMI or DVI-D input to the monitor.

I’ve submitted almost every crash report to Adobe.

These are the things I’ve tried to fix the problem–basically turned OFF and/or unchecked everything:

* Mercury Playback Engine – OFF
* Render at Max Depth – OFF
* Use Max Render Quality – OFF
* GPU Acceleration – OFF
* Reset prefs – MANY TIMES
* Cleaned Media Cache Database – DITTO
* Sync settings with cloud – OFF
* AutoSave – OFF or ON, crashes persist
* Optimize Rendering for Performance or Memory – DOESN’T MATTER
* RAM for PP – Usually set to 5 but I’ve tried other settings and – DOESN’T MATTER (usually only have PP running)
* Timeline Settings set exactly to match original media; no mixed footage in timeline
* Re-rendering – DONE, doesn’t matter
* Changing timeline playback settings – doesn’t matter – crashes occur at any playback resolution
* Tried various media codecs/formats in new timelines – doesn’t matter – crash after crash…

The crashes happen at least once an hour, and often every two to five minutes. Very inconsistent.

CRASH PROBLEM: Mostly during timeline playback, PP CC will be playing just fine and then the Program Monitor video starts to stutter and skip frames (audio continues to play) then playback completely freezes. It will also just freeze without any “warning”. Problem occurs with original media or full renders. To clear the freeze, I can sometimes bounce around the timeline with the CTI or try a match frame but this seldom works.

Mostly the program just freezes and I must quit, force quit, or restart the computer to get back up and running. Fortunately, I save often so usually there’s not much work lost. Still, as you can imagine, this breaks editing flow and is very disheartening and frustrating to clients (and me!)

PP will also sometimes crash even when NOT playing back the timeline. It has crashed while doing an insert edit, doing a trim, or adjusting a motion video keyframe.

SOLUTION???? There as got to be a fix coming for OS 10.9.4 users! Cannot Adobe, AMD and Apple solve this issue with an update? It would be really really helpful to know the status!

On top of all this, I was using the trial version and it has now expired so I can no longer troubleshoot CC and I can’t justify paying full price for a product that isn’t working. I’m committed to using PP CC and it’s a great program (along with other Adobe products), however it needs to work as advertised for MacPro users.

Comments, unknown solutions, updates on fixes, etc. are welcome!

Thanks to all,

Reed at InnovationEdit

[Alex Cameron]

Hey Reed

Great work on the troubleshooting and it’s a shame you can’t continue as your trial has expired. Totally understand not being able to justify purchase until the platform is working correctly.

I’m still experiencing issues with playback and on rendering/encoding work out via either Premiere directly or via Adobe Media Encoder which itself is buggy as hell (continually freezing when starting a queue of premiere sequences or multiple outputs to one sequence).

Haven’t had much chance to troubleshoot or try reinstalling systems as I am so busy with work and just currently making do! Luckily my older MacPro2012 with Nvidia GTX680 in it is capable of handling the encoding tasks but it means that I have two machines tied up and have to keep moving machines which is annoying.

Likewise I feel this issue must be affecting a lot of professional editors working in Premiere Pro CC 2014 on the new MacPro with Mavericks 10.9.3 installed. I can accept that bugs occur from time to time and am prepared to be patient but now it is getting to the point where I feel like both Apple (particularly Apple) Adobe or AMD don’t seem to care as it isn’t affecting a large enough volume of people for them to worry about it. If this were resolved then I would be a REALLY happy camper and I’d love to hear more from the companies involved as to the following:

1) an acknowledgement that there still is an issue
2) reassurance that they are working on a fix
3 When we might expect the fix

I know that OS 10.10 Yosemite is coming soon as well as a new version of Premiere Pro too(which looks great by the way with a lot of organisational features – I’m quite a tidy editor so this really gets me going!) 😉 Hopefully one of these updates will quash the bug finally. Worried though as I hope that Apple doesn’t break something else with the new OS.

For me this still is a huge problem and costing me a lot of valuable time in looking into it. If you are reading this Adobe, Apple or anyone else who can help, we are all really keen to be kept in the loop about any information relating to this issue that you are able to share. Reassurance that there is a fix coming would be amazing.

Cheers

[Frankwoodvideo@live.co.uk Silverstone1]

I have those exact issues, its at least heartening to me that I am not alone with this situation. I also have a latest Mac Pro with the dual AMD Firepros and the specs have been maxed out.

I can edit a project quite happily for a couple of hours and then the same playback freeze/skipping frames issue that you have described starts to happen and once you have unknowingly saved that glitch into the project there is no escaping it. I too have tried changing all the settings, all the suggested permissions fixes and preference deletions.

Even if I take the project over my imac i5 and try to run it there, the same problem replicates.

My current workflow with CC 2014 is: edit for a couple of minutes, playback starts to freeze, save project, quit Premiere then force quite Premiere (it will save the project but the closing process will crash), reopen Premiere, edit for a couple of minutes …… and so on

I have been dealing with this issue for months now and is particularly embarrassing because I was asked at my new work what new system I would like for editing and chose what I thought was all the latest state of the art tech at a hefty price. I wish I could tell my employers its all working brilliantly, but frankly I wish I was back on an old G5 running FCP7 right now