-
premiere pro 14.3.1 keeps crashing with mac OS 10.13.6
I’m working on a macbook pro (retina 15 inch mid 2014)
with 16 GB of memory
graphics NVIDIA GeForce GT 750m 2048 MBI just upgraded both the premiere pro and the OS from the previous versions and the application keeps crashing.
any suggestions would help. I can’t work.
thanks
ZG
-
3 Replies
-
Are you aware that you can call Adobe for tech support? Believe it or not, their engineers have seen this issue and can tell you how to fix it. I know because I once had the same issue.
David Roth Weiss
Director/Editor/Colorist & Workflow Consultant
David Weiss Productions
Los AngelesDavid is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro Legacy forum.
-
First suggestion: clean preferences and media cache. Hold down shift + option when launching the app and say yes to cleaning the preferences. Make sure to reset your prefs as desired afterwards. Clean out the media cache folders by deleting them manually. Always do both of these on any upgrade to the software.
Second thing to consider: I see you are using a mac on an nvidia gpu, so its best to check drivers. Check nvidia website for latest version of their drivers or try switching to apples drivers. Try to find what works best. (You can usually switch the drivers at the top right of the mac os interface, or check in system preferences)
-
If your crashing is unique to one project and not others (It happens.), then you probably have something corrupt in the project or a sequence. Start a new project, and then import the “bad” one into it.
You may have a corrupt sequence. Create a new Sequence, go to the bad one, select all, copy, and paste into the New Sequence.
You may have an effect corruption. I’ve had constant crashing on a Sequence that was fixed by deleting effects, and then re-applying them. If an effect is bad, you can sometimes find the bad one by either rendering or exporting, and make note of when the app crashes. If it’s 30% into the export or render, look for the bad effect around 30% into your Sequence.
You can have corrupt media too, that crashes the app as soon as your CTI gets near it.
Finding corruption is often a matter of search and destroy. Good luck. Be patient. Persevere.
Jim Curtis
jamesphilipcurtis.comMacPro7,1 24-core – 256 GB RAM – AMD Radeon Pro Vega II 32 GB – 10.15.5
Reply to this Discussion! Login or Sign Up