Premiere CC 2014 keeps stalling during encode

[Steve Brame]

We’ve been having this happen as well. A good way to figure out if there is something like a plugin or transition that is causing the balk, start from Adobe Media Encoder, and load the PPro sequence as the source. Make sure you can see the preview window down at the bottom left corner. Watch that preview window, and see where the balk occurs. Try a coulple of times or more to determine if the balk is happening at the same location. This has been a good indication of not only THAT something on the timeline is causing the problem, but exactly WHERE the problem is located. Go back to Premiere, navigate to that spot, and try pulling an effect off of that spot. Once it was a simple ‘Film Dissolve’. We replaced it with a ‘Cross Dissolve’, and the encode would then go past that point. MBLooks was also giving us fits with balked encoding.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Jordan Woodworth]

I’ve watched the preview as it encodes a few times now, it never stops in the same place, it stops within about a 40 second window. I ended up being able to encode a 10bit uncompressed mov in 3 parts (1 up to the faulty window, 1 including, and 1 after) and then I pieced that together in a new sequence in a new project. I then encoded that with no problems, using the YouTube preset I always use for this particular client, but now this ghost problem seems to follow me to YouTube. On YouTube it keeps failing to process video properly!!! I then tried encoding with the Vimeo preset and get the same error on YouTube with that file. What could it be?

[Walter Biscardi]

Instead of encoding try Rendering the timeline first. I’ll bet that the Frame count never stops counting up. As in “rendering frame 20 of 350” where the “350” just keeps counting up and it never finishes..

We see that from time to time and Kylee Wall came up with a simple solution to that. Change the Render format of the Video Previews in the Sequence. Say from I-Frame MPEG to Quicktime and save the settings. That will force Premiere Pro to clear out the Video Preview Cache. Now switch the Video Preview settings back to where you want it. Render. Should be fine.

For whatever reason this works where even deleting all the Video Preview files and the Media Cache don’t. And it works every time.

So if your timeline can’t finish rendering the frames, it won’t encode either.

Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
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Biscardi Creative Media

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[Jordan Woodworth]

Thanks Walter, well I tried your recommendation and it didn’t help. But thank you for the temporary bit of excitement I felt at hoping for a solution, I’ve been trying this for two days now, arghghgh! Just like you advised, I let Premiere do the deleting of the preview files by changing the sequence setting and then changed it back and re-rendered. Encode is still stalling right around the same spot everytime. Not sure if this matters but it’s never had a rendering problem, and of this 29 minute sequence, only 19 seconds of it even needs rendering, and that section isn’t anywhere near the area where the encode consistently stalls. The rest is yellow. What I don’t understand is how Premiere didn’t have any problem encoding an uncompressed 10 bit mov file (in 3 parts). But then after putting those three files back together on a new project timeline and then successfully encoding to my usual YouTube preset (comes with Premiere CC), it then won’t process on YouTube. It uploads and then starts processing at 95% and never moves. This is episode 6 of a series I’m working on, the previous 5 episodes have all worked without any hitches. Moderator please move this to the paranormal activity forums because I swear there’s a ghost in this sequence.

[Steve Brame]

[Jordan Woodworth] “Encode is still stalling right around the same spot everytime.”

“same spot” and “in a 40 sec window” are two very different things. I’m assuming that you mean “in the same 40 sec window”. Have you tried replacing the footage/graphics/titles in that 40 sec window with another clip or clips, preferably from clips that AME has shown that it doesn’t have a problem encoding?

I would also dupe the sequence, totally eliminate that 40 sec window, and see if it will encode past that point, indicating that it definitely is a problem with the media or plugins used in that window.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Jordan Woodworth]

I’ll give that a try. Although there’s still the fact that I had no problem encoding that section in a smaller chunk as part of an uncompressed 3 part encode which I then pieced back together and successfully encoded using my desired YouTube preset, which won’t process on YouTube. Right now I’m attempting 12 different encodes (this sequence has 12 video tracks), each one with a different video track turned off to see if I can narrow it down to a certain video track.

[Steve Brame]

Seems troubleshooting is part of the new norm for Adobe products. I probably spend 25% of my time doing it.

Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions

[Jordan Woodworth]

Well what do you know a new project I’ve just completed editing won’t encode. Same type of situation as the last one. Just hangs in different spots everytime I try to encode. I am now officially not a fan of Premiere. Missing the days of FCP7.

[Jordan Woodworth]

Well in the end the fix was encoding on a Mac. Same exact project file, same conformed files and preview files and all. Was a 4 year old Powerbook. Took awhile to encode but WORKED.

[Dennis Neufeld]

I found this thread because I’m having similar issues. My project (CS6) isn’t encoding. It just sits there at 0%. I read a whole bunch of solutions: reinstalled, updated, tried exporting with match sequence settings, etc.

In the end, I noticed that one clip’s audio was on a mismatched audio track. The clip sat in video 2 while the audio sat in audio 3. I had no idea that this mattered, but when I moved it, it worked. I’m sitting here, happily watching my sequence export.

Hope this helps someone.