Premiere 2017 Not Sending Exports to AME

[Chris Wright]

you have to upgrade media encoder as well.

[Benjamin Ahr harrison]

Thanks Chris. Everything is upgraded to the latest version.

[Benjamin Ahr harrison]

Thanks for your help, Dave.

[Chris Wright]

what order did you upgrade them ame first? sometimes switching the order of installation affects the success.

[Benjamin Ahr harrison]

Hey! Just back to say that I uninstalled and reinstalled AME, trashing the preferences in-between for AME and anything that looked like Adobe background software and it now works fine! Thanks everyone.

[Don Wellman]

Benjamin Ahr Harrison…
Sounds like you’ve solve the problem I’m currently having.
I’m going to uninstall and reinstall AME – but could you clarify “…anything that looked like Adobe background software?”
Not to sound ignorant, but what would that look like?

Don Wellman

[Benjamin Ahr harrison]

Yeah! When you’re looking in the preferences folder, there are a lot of adobe preferences that aren’t specifically labeled as Premiere or Adobe Media Encoder. I don’t remember what all they’re called, but it’s a good bet to just grab anything labeled Adobe and trash it.