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PP CS6 on a MAC with Matrox MXO2LE loves to crash
Hey folks,
Just curious if other with this configuration are having the same issue. I have Premier CS6 on a MacPro with a Matrox MXO2le attached. I am really rather surprised at how much Premier is crashing. I have been cutting all day and have had about 8 crashes so far. Is this normal? Is it because of the Matrox setup?
I am editing AVCIntra 100 footage that came from P2 and I am also noticing glitching and tearing in the video which I guess from another thread I read is a bug with Premier and P2 footage. I am also experiencing a lot of audio pops at cut point. The pops aren’t baked in as when I export they’re gone, same with glitching and tearing. Are these audio pops normal as well??
I have to say that while cutting this first major project in Premier, I come from an Avid and FCP background, I am so far unimpressed. The glitching and crashing is just unacceptable. Trying to get a line on whether this is standard operating procedure for Premier, or if I just have a wonky system.
Any advice appreciated,
Michael W. Towe
President M2 Digital Post
http://www.m2digitalpost.com -
5 Replies
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I have found Premiere to still be a little more crash happy than FCP. However in almost every case it’s due to third-party plugins and connections.
In fact the worst was the Matrox MXO2. I had one in an edit suite and it was so crash happy I sold it for an AJA card and since then, the crashes dropped dramatically (more or less back into the realm of FCP) and seem to be unrelated to the AJA card.
I’ve found the general speed of the system to make up for some of these shortcomings. That said, I think it needs some more “bolstering” in the stability department (not to mention media management – which remains terribly poor) as well, but I’m still quite happy with it now that my MXO2 is out of the picture.
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There is no intuitive interface, not even the nipple. It’s all learned. – Bruce Ediger -
I just have to follow up on this and give some kudos to the folks at Matrox. They saw my post, opened up a case and contacted me directly on this. The glitching/tearing I am experiencing is still there but not a Matrox issue. This appears to be a known issue with Premier based on responses I have received both here and on the Adobe forums. As for the crashing I was experiencing it has been drastically reduced by switching a setting in my sound setup that Matrox pointed out to me. I cut all day yesterday with only one crash.
In short, thanks Matrox for being so proactive on this. In my book customer service is a HUGE!!! part of the game and you just hit one out of the park. Oh but you’re Canadian so how about we just say you scored a hat trick!!
Thanks Matrox!
Mike
Michael W. Towe
President M2 Digital Post
http://www.m2digitalpost.com -
You left us hanging. What is the setting that you switched? I also have CS6 on a Mac with a Matrox MXO2LE.
Thanks,
JeffJeff
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Hi Jeff,
The following was done:
– go to system preferences > Sound and deselect Matrox as core audio
– in Premier Pro set resolution to Full in the Program Window
– export the file using Matrox MPEG 2 I-frame codec instead native MPEG
Thank you for your comments Michael! We appricate it.
MVTS
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I see the Matrox folks beat me to the punch, but what I think was the biggest help was switching the sound preferences. Since doing that the crashing has subsided considerably. Oh and sorry about the leaving you hanging part, that was a bit rude of me.
Michael W. Towe
President M2 Digital Post
http://www.m2digitalpost.com
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