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Over a month since I opened ticket 140130-000061 with Sony and still not a peep
This horrible lack of support from Sony has been the norm for me ever since I became a customer back in 2009. I rarely get a response from them in less than three weeks, and then it is typically a lame reply asking for “more information” that was included in the original post. My average time to either resolution (rare) or them telling me that there is no fix is > 90 days.
140130-000061 is BUG REPORT; I reported the bug where linking a YouTube account with Google+ Pages breaks the “Upload to YoutUbe” function. One would think they would be interested.
I have repeatedly tried to engage Live Chat. Each time I was in the queue for over an hour and then the system just booted me off with a rude message saying that Live Chat was temporarily unavailable and to try later.
What am I doing wrong? Do I have to pay for support just to report bugs? Is there some other mechanism for reporting bugs other than to open a support ticket?
Every time I login to YT it brings up the window trying to force me to convert my account. I use a browser trick to defeat it (temporarily go into html only mode ) but pretty soon that will not work.
Frustrated and ready to give up,
Steve
Win7 Pro X64 on Dell T7500, MultiTB SATA, 12GB RAM, nVidia Quadro 2000, Vegas 12, 11, 10, 9 DVDA 6.0 & 5.2(build 135) Sony HDR-CX550V, Panasonic GH3 with LUMIX G X VARIO 12-35mm / F2.8 ASPH, LUMIX G X VARIO 35-100mm / F2.8
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10 Replies
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That seems to be normal Sony free support. AKA No support.
You might try posting your issue in the Sony forums. There are a couple of Sony types, one developer and one QA, who troll that forum and maybe you can get them to bite. Don’t get your hopes up.
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Well, if it’s really a bug in the program, wouldn’t more people be experiencing it? YT upload works just fine here. I just tested it on my system.
Bug reporting is an aggregate system. The bugs reported by more people get more attention, and yours is the first time I’ve heard of any YT upload problems on this user forum. Bug reports rarely, if ever, get a personal response.
Steve Mann
MannMade Digital Video
http://www.mmdv.com -
Support tickets – not so much….
I read that the “Chat” support was purely for Licence and Serial activity.
As to your YT Account issues, I can’t see how VP would be getting in the way? Sounds like a YT thing. – BTW, it’s working here.
And yes, do try the official SCS VP Forum, there are some SCS engineers that browse, not that they’d respond to a YT issue.
Grazie
Video Content Creator and Potter
PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti
Cameras: Canon XF300 + PowerShot SX50HS Bridge -
“I read that the “Chat” support was purely for Licence and Serial activity.”
And for real help using Vegas – not “Hey, Sony, Fix my PC”. I have needed to ask Sony tech support a “How do I do this…” question recently and received a reply the next morning.
Steve Mann
MannMade Digital Video
http://www.mmdv.com -
If you revert back to without Google+ pages, it will work again.
Edward Troxel
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Steve,
This might (or might not) be worth a try, I have had great success with VP support on two occasions, but just give them a call.
The first time they called me back quickly, and the second time they put me through to a tech guy, got my problem solved on the phone.
I complain about Vegas crashing more than most, because I spent bucks on a computer specifically for Vegas, but they helped solve my issue quickly.
I realize this is not the same as trying to report a bug. Good luck.
Barry W. Hull
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Yeah, that is how it is with the support team sometimes.
Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
https://www.facebook.com/FilmexCreativeMedia
1-876-461-9019 -
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… a good looking Piper Navajo, but thanks for asking.
Barry W. Hull
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[Stephen Mann] “And for real help using Vegas – not “Hey, Sony, Fix my PC”. I have needed to ask Sony tech support a “How do I do this…” question recently and received a reply the next morning.”
Yep, “how do I” using type questions are the types of things the support crew can answer and probably do relatively quick.
For bugs, I don’t they have the ability do that. They can try to reproduce your problem and report if they cannot, but beyond that, all they can do is dump the info into a queue where QA probably looks at the problem and then hopefully gets back to support to get back to us.
I reported a bug in the XAVC encoder, where I gave a same VEG, and they got back pretty quick, saying it was reproduced and entered into the bug system. Who knows if or when it would be fixed.
I reported Stephen’s report on the HSL GPU bug. Again with a VEG to reproduce. No response as yet (30 days). That should be 100% reproducible. He is on Nvidia and I am on AMD which removes a lot of variables in the system.
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