OT-Apple in Best Buy

[Herb Sevush]

Best Buy is just about the worst retailer I’ve ever done business with. Their salespeople lie and then when you come back to the store because of problems, management says that they are not responsible for what their people say, they go by the fine print on the bill of sale, which is why , by the way, your Best Buy register receipt is so incredibly long, it contains all the legalese that contradicts their salespeople’s representations in type so small you need a 4X diopter to read it.

Their prices are good and selection large, their support non-existent and their honesty lacking – I occasionally still go there for something I need, I just make sure to hold my nose when I enter.

Herb Sevush
Zebra Productions

[Walter Biscardi]

Obviously you’ve had some bad experiences.

As with any retailer, it’s all in the store you visit. We have one Best Buy about 20 miles away that is flat out horrible and we won’t go there. We have another about 5 minutes away that’s outstanding, in fact I’ve used their “Personal Shopper” service multiple times where the salesperson drove to another store to pick up an item for me and drove it back.

We purchase most of our electronics from that store because the service is good and the Rewards Zone points work out really well for us.

Walter Biscardi, Jr.
https://www.biscardicreative.com
HD Editorial & Animation for Broadcast and independent productions.

All Things Apple Podcast! https://cowcast.creativecow.net/all_things_apple/index.html

Read my blog! https://blogs.creativecow.net/WalterBiscardi

[Matt Callac]

So does this mean that Best Buy will also hae apple certified repair people? I just ordered a new hard drive for my 12″ powerbook G4 and was going to do the pretty complex install myself via directions on the internet. Id much rather have someone who knows what they are doing take care of it. I know from experience I’m gonna end up with extra screws at the end.
-mattyc

Raising money for Blood:Water Mission to help build wells in Africa. I’m
putting my hair on the line to raise some money.
Check it out https://rattail.callac.com

[Walter Biscardi]

[Mattyc] “So does this mean that Best Buy will also hae apple certified repair people?”

I would think initially no. All repairs will probably be handled directly through Apple. If the “Apple Shop” catches on and they start doing a lot of sales, that would certainly be the next logical step, but I’m guessing initially that won’t happen.

I actually wonder if the “Apple Shop” is tied directly to the iPhone. Only Apple Stores and AT&T can sell it. So if you have an official “Apple Shop” inside Best Buy, can that sell the iPhone?

Walter Biscardi, Jr.
https://www.biscardicreative.com
HD Editorial & Animation for Broadcast and independent productions.

All Things Apple Podcast! https://cowcast.creativecow.net/all_things_apple/index.html

Read my blog! https://blogs.creativecow.net/WalterBiscardi

[Matt Callac]

[walter biscardi] “I actually wonder if the “Apple Shop” is tied directly to the iPhone. Only Apple Stores and AT&T can sell it. So if you have an official “Apple Shop” inside Best Buy, can that sell the iPhone?”

When I read your OG post, I wondered if apple and worked some contracting magic by telling best buy the only way they can sell the iphone is if they have apple ministores on the inside. that way apple can not only sell it’s phones there but also all of it’s computers.
-mattyc

Raising money for Blood:Water Mission to help build wells in Africa. I’m
putting my hair on the line to raise some money.
Check it out https://rattail.callac.com

[Tim Vaughan]

I gotta agree with Herb. Best Buy has been in our local “investigative reporter” news segments so many times I’ve lost count. Always with people who have purchased faulty products and were “misinformed”, didn’t contact exactly the right person, misplaced one of many reciepts, etc. Not everything falls on the retailer for merely selling a product from a manufacturer, true; but the problems always seem to arise from that store in particular. Not to mention, their sales staff always come across to me a used car salesmen, and don’t really know their product, only say what they’ve been scripted to say. I hate that Apple will be sold there, because these idiots oversell, under inform, and charge up the ying yang any way they can. I have refused to shop there for the last few years, and will gladly continue to. Comp USA has an EXCELLENT business service where you get some noticiable discounts… 🙂

But that is just my humble opinion….
Tim

Tim

[Walter Biscardi]

[Tim Vaughan] “Comp USA has an EXCELLENT business service where you get some noticiable discounts… :)”

And see our local CompUSA is completely useless. The Apple “expert” doesn’t even have a clue how a Mac works, whenever I would be there I would have correct things he would be telling a potential buyer. Going into the PC section with my brother in law yielded nothing but a hard sell on the most expensive system they sell, which is my usual experience in that store. It’s all about a hard sell on the expensive items and the service contracts.

So again, it’s the local store you go to. You have a good CompUSA, ours is useless. Same with Best Buy, Circuit City, Wal-Mart, Target, etc…..

Walter Biscardi, Jr.
https://www.biscardicreative.com
HD Editorial & Animation for Broadcast and independent productions.

All Things Apple Podcast! https://cowcast.creativecow.net/all_things_apple/index.html

Read my blog! https://blogs.creativecow.net/WalterBiscardi

[Matt Callac]

[walter biscardi] “So again, it’s the local store you go to. You have a good CompUSA, ours is useless. Same with Best Buy, Circuit City, Wal-Mart, Target, etc…..”

Actually I’m pretty sure Wal-mart employees are useless in whatever city you live in. I don’t shop there very much as I don’t like to support them, but I have to go pick something up occasionally. As i don’t shop there, I don’t know where things are. On average, it takes me 15 minutes and 3 employees to finally get pointed to the area I need to be in.
-mattyc

Raising money for Blood:Water Mission to help build wells in Africa. I’m
putting my hair on the line to raise some money.
Check it out https://rattail.callac.com

[Blub06]

In NYC Best Buy has been selling the Mac line for some time. There is not a store within a store things but if you want a Mac its there at the usual price.

I read this week or last that Apple will be doing a store within a store thing in Paris at the FNAC stores, which is even more expansive then Best Buy, though the price of the dollar vs Euro will screw your head up.

After going to the Louvre in Paris then the Apple store across from the Plaza hotel in NYC I had to laugh because Apple has modeled the entrance of that store after the glass pyramid of the Louvre, but the think different geometric shape is a box not a pyramid!

Chris

[David Bogie]

[walter biscardi] “And see our local CompUSA is completely useless. The Apple “expert” doesn’t even have a clue how a Mac works,”

Our local CompUSA has an actual Apple employee! The Macintosh section is subject to the whims of the Evil CompUSA Corporate Structure but if I’m going to spend money on Macs, it usually gets spent at CompUSA>

We have a dedicated Macintosh reseller here in Boise.
Ugh.
Won’t go near the place, note even on a dare.

bogiesan

This is my standard sigfile so do not take it personally: “For crying out loud, read the freakin’ manual.”