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  • Offline files turn black

    Posted by Pattie Olson on May 24, 2008 at 3:11 pm

    I’m using XP, Premiere Pro and three WD external hard drives for three different projects. I have Canopus Storm that I also use.

    In an effort to keep the hard drives straight, I changed the name of two of them, which caused the offline file issue. I went through the “re-link media exercise” and that connected all the still photos on my timelines but only some of the video footage. The rest of the footage on the timeline is not red “offline” and does not offer the option to re-link. The footage is black, but the audio does play. When I look at the clips properties, the file path is there and the file length is correct(49 minutes) and it is listed as an AVI Movie. However, if I open the footage in a new project, it comes in black, no video, just audio. When I try to play the file in Nero, it plays black, no audio and for only 30 some seconds. I went back and looked at the properties of the footage that did re-link properly and the only difference is it’s listed as a Canopus DV AVI.

    Any advice to get the video back on the timeline would be greatly appreciated.

    Also, I’m guessing that using external hard drives like this probably is not the best idea. Since I am now getting into multiple, larger projects, what type of file managment system would work better.

    Thank you in advance for your time and suggestions.

    Pattie

    Pattie Olson replied 17 years, 11 months ago 2 Members · 2 Replies
  • 2 Replies
  • Mike Velte

    May 25, 2008 at 10:57 am

    Ahhh, the old Canopus reference file disaster. Your problem is not Premiere, but the way Canopus creates video files…they are not self contained files like MS.avi. Each has a relationship with the others, with internal references to where the video is and where the audio is. Your only salvation is to put things back EXACTLY like they were (file path) before you changed the names and letters of drives and/or moved the files.

  • Pattie Olson

    May 27, 2008 at 2:49 pm

    Thanks for your response Mike, especially on a holiday weekend!

    Yes, I realized I had goofed, but hoped I could backtrack in order to save the situation. I thought I had it corrected when I could access some footage, the audio and stills, but not being able to access other footage at all, even in a new project confused me. I did not change the name on the third hard drive and the same thing happened. Anyway, I’m lucky I could save two of the four projects.

    As always, thanks so much for your help.

    Pattie

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