Official Seagate 1TB drive failure announcement

[Sean Oneil]

[walter biscardi] “Time Machine was a complete failure here when it came time to actually retrieve and restore stuff so I just use the Backup function of Carbon Cloner which works extremely well so far.”

That’s disturbing. Anyway for backing up media it doesn’t matter. I would never actually need to do a restore since it’s not a system disk.

Carbon Copy Cloner wouldn’t work for something like this unfortunately.

Sean

[Sean Oneil]

[Archie Cruz] “I take it it’s a Windows only issue? No mention of a Mac Fix”

No, it has nothing to do with the operating system. They’re just saying it’s easy to check what version you have using Windows. The same can be done using “About This Mac”.

Sean

[David Lethe]

A little more info on the problem along with screenshot and links for seeing if your disks are affected at https://storagesecrets.org

[Archie Cruz]

OK. No time to dicker about. who make a reliable and tested alternative to the Seagate 7200.11 drives that are failing? WD? Which flavor of 1TB??

—
Here’s an interesting response I received from my supplier. OWC.NOTE that OWC reduced the price on the 7200.111TB barracudas by 50%. This means that OWC is perfectly willing to sell drives with failure issues. My next post will include guerrilla strategies to teahc Seagate and OWC some manners.

——-

“At this time we have not received any new firmware updates from Seagate. Once we do receive the updated firmware it will take us 1 to 2 weeks to verify that the firmware update will fix the issue. Until that time we cannot offer you a firmware update and the firmware update Seagate sent you can only be applied on a PC.

Andy Loy
Tech Support
Other World Computing, Inc.
2650 Bridge Lane
Woodstock, Illinois 60098
Sales & Customer Service (800) 275-4576
International (815) 338-8685
Fax (815) 338-4332 “

[Walter Biscardi]

[Archie Cruz] “OK. No time to dicker about. who make a reliable and tested alternative to the Seagate 7200.11 drives that are failing? WD? Which flavor of 1TB??”

Actually we just got bit with this ironically enough with the 1.5TB drives. 16 of them in two RAID’s. All are being replaced tomorrow. Thankfully the only issue we got hit with was dropped frames. Nothing lost.

Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

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[Paul Dickin]

Hi
Seagate have posted the Firmware updater (Windows only):
https://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

[Archie Cruz]

Looks like I’m replacing my Seagates with Hitachis instead.I’ve had Deskstar’s before. They’re noisy but reliable.
I can’t believe that after 15 years with Seagate I’m jumping ship.
Oh well.

[David Roth weiss]

[Archie Cruz] “I’m replacing my Seagates with Hitachis instead.I’ve had Deskstar’s before. They’re noisy but reliable.”

CalDigit uses nothing but Hitachi drives and same with me. They are not loud at all BTW.

I have about twenty-five Hitachi SATA drives, some over three years old. I had one that arrived DOA, but with all the rest I’ve never had a single failure.

David Roth Weiss
Director/Editor
David Weiss Productions, Inc.
Los Angeles

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[Walter Biscardi]

[Archie Cruz] “Looks like I’m replacing my Seagates with Hitachis instead.I’ve had Deskstar’s before. They’re noisy but reliable.
I can’t believe that after 15 years with Seagate I’m jumping ship. “

I’m getting all new chassis here with all Hitatchi enterprise drives now. Should be here in the morning so we can get everything fired up and running by afternoon.

Once again MaxxDigital is really coming through for us. Not even replacing the drives themselves, replacing the chassis and everything.

Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

Read my Blog!

STOP STARING AND START GRADING WITH APPLE COLOR Apple Color Training DVD available now!

[Mitch Ives]

It affects more than just the 1TB models apparently, and it isn’t limited to just those made in Dec 08.

I have 11 of these drives that have one of the affected firmware numbers, and I have been using these drives for almost a year now. I wonder what the issue is?

Mitch Ives
Insight Productions Corp.
mitch@insightproductions.com