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“No dongle was found”
So I started up my Avid Xpress Pro this morning, but then I got this message:
No dongle was found. Please connect a valid dongle to this computer to ensure proper operation.
I have a valid dongle! I have connected it (and it’s light is ignited as well) and I’ve even put tried putting it in several of the other USB ports as well as restarting my computer. I have used Avid for more than six months now and everything has worked OK until now. What has happened and what can I do?
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3 Replies
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Did you upgrade anything recently?
What happens if you do a Dongle Dump? (DongleDumper.exe)
You could try to email warranty@avid.com
Also check this posting on the official Avid site: https://avid.com/exchange/forums/thread/72.aspx
Kenton VanNatten
Avid Editor (for hire) -
This has happened to me twice.
Once, Started the Avid up got the error and then discovered to my surprise that the dongle was missing…stolen to be exact.
The second time, I had your same situation. Dongle plugged in, everything was in order days before, one morning I get the no dongle. A quick search of the Avid support knowledge base turns up a dozen articles on troublshooting the error. Boiled down, the sentinel driver can occassionally become corrupted and need to be re-installed. I downloaded an updated one from the site recommend in this Avid knowledge base article:
https://www.avid.com/onlineSupport/supportcontent.asp?contentID=8011 -
Thanks for the tips!
However, when I started my computer again a few hours later everything was OK. I don’t what happened, but now it works though. So I’ll just have to hope it’ll continue to work in the future.
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