“Media Offline” on latest project on Home page

[Glenn Sakatch]

This happens to me as well. I think it is just an internal thumbnail issue.

As you have discovered, it doesn’t mean your media is offline.

Go into your preferences and check where your stills are being stored. Make sure you have access to them, and the drive is not read only.

Then go and rebuild all your thumbnails on your timeline.

Glenn

[Duke Sweden]

Thanks, Glen. I don’t see where to rebuild my thumbnails, but I’ll keep looking.

Dell XPS 8920
Intel i7 core 7700 build
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
DaVinci Resolve 14.0.1

[Glenn Sakatch]

I think it is in the edit page..right click on a thumbnail and there is an option to rebuild all thumbnails

Glenn

[Marc Wielage]

If the cache directory is momentarily unavailable, it can cause problems like this. Generally, I see this more with Gallery than with the thumbnails, but I believe they’re all in the same place. Double-check the path names in the user prefs and relaunch and see if they come back. I have had to struggle with this sometimes when moving a project from my computer to a client’s system (or vice-versa), but it can be done.

You can also update the thumbnails in the project by right-clicking on any clip in the Color Page and choosing “Update All Thumbnails” (p. 679 in the manual).

[Duke Sweden]

That did it. Thanks again, guys!

Dell XPS 8920
Intel i7 core 7700 build
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
DaVinci Resolve 14.0.1

[Duke Sweden]

Hey, I had the same problem again. Just an update for others with this problem, you can now right click on the missing thumbnail on the homepage and get the “Update thumbnails” option.

Dell XPS 8920
Intel i7 core 7700 build
GeForce GTX 1050ti
32 Gigs of RAM
3 7200 RPM SATA Drives
Windows 10 64-bit
DaVinci Resolve 14.2