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Maxtor Tubo III drive failure?
Hi –
This weekend, an assistant editor captured a bunch of stuff to our big SCSI array, then copied it to a Maxtor 600gig drive. It was up and running when I came in today. I did a restart of my system, and now the drive is not mounting. Maxtor support has been totally hopeless, and they don’t appear to offer any Mac repair or testing apps. Am I totally hosed or does someone have a tip on how I might get this drive to mount?
By the way, it is practically brand new. I formatted it Mac OS (not journaled) just last week. The drive is spinning up and appears to be “trying” to access data. The front panel light goes from steady-state to blinking (accessing) but it never mounts.
Any thoughts would be appreciated…
Ron
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6 Replies
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Have you tried the Disk Utility?
Do you have a current copy of Disk Warrior?
debe
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Ron,
If you don’t own Disk Warrior yet, this might be the time to run out to get it (just $79 at any MAC vendor). But, if the disk will not mount that may point to a Firewire issue rather than a drive issue. You might want to call Apple on this or at least check online support, which certainly has articles relating to recent Firewire issues.
DRW
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I did (eventually – after downing 3 tabs of nitroglycerin…) pull out
Disk Warrior…and it rebuilt the directory…and all is well. Scary, though,
as I had backed up other projects to that drive and that was the only place
they existed.Just as an aside, I was amazed at the poor customer service from Maxtor. The guy on the tech support said they don’t do any support for Macs…or Linux…or….. He almost sounded proud of the fact!
Now I can breath easy. Thanks for the help and suggestions.
Ron
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A Customer Service Rep telling a paying customer almost gleefully they don’t support them is generally a bad sign for a company’s future.
Of course, Seagate just bought Maxtor. Perhaps he knows his job is going away and just doesn’t care anymore.
debe
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[debe] “A Customer Service Rep telling a paying customer almost gleefully they don’t support them is generally a bad sign for a company’s future.”
Indeed.
– Don
“Please take a moment to fill out your profile, including your computer system and relevant software. Help us help you.”
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[debe] “Seagate just bought Maxtor.”
?!? That’s interesting! I’ve always liked Seagate. Perhaps this will be a good thing!
Arnie
https://www.arniepix.com
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