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LTO-6 Restore Problem – Can’t Reach Tolis Group Support
Hi Everyone,
I created several archive sets (multiple tapes) a few years ago and I need to do a restore. For some odd reason, BRU PE no longer lists the original catalogs. Whenever I try to the import tool, all my 1st tapes in the sets are identified as Volume 2. Volume 1 apparently doesn’t exist. I know I haven’t simply lost the 1st tape because these tapes were well labeled, secure, and the same error is happening with all 7 sets. Any idea why this is happening and what I can do to fix it or work around it to recover my data?
I submitted a support ticket with Tolis Group (We use one of their Argest stand-alone units) but I have yet to hear anything back after a week of waiting. Every time I try to call, I just get a voicemail instructing me to submit a ticket. Super weird, their customer support was awesome two years ago… 🙁
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2 Replies
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I just checked and Kayleigh responded last Tuesday and added your gmail address to the ticket. Please check your spam / junk folders for the email. She left some steps from engineering for you to perform.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
Aha! So sorry for the confusion. That spam folder did it again!
Thanks for following up. ☺ I feel like an idiot now…
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