Lacie 500GB Extreme problem

[Gary Adcock]

[Ken Pugh] “Anyone any idea what might cause this – and if its fixable…. “

get you data off there asap.
At the least you should Backup the data as soon as possible.
After you save your data, then you can worry about fixing the drive.

Gary Adcock
Studio37
HD and Film Consultation
Chicago, IL USA

[Walter Biscardi]

Contact LaCie tech support immediately. You’ll get a much faster and better response than on here. They’re great folks and will help you out.

Sounds to me like either a bad power supply or some sort of bad communication with the Mac. But talk to them.

Walter Biscardi, Jr.
https://www.biscardicreative.com

Director, “The Rough Cut”
https://www.theroughcutmovie.com

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[Todd Reid]

sounds like your drive is dying.
I had similar symptoms with a Lacie drive and it eventually died.
Luckily, it was still under warranty, so Lacie was great at replacing it.
I did however loss 16 hours worth of footage.

If you can get it to power up and stay that way for a while,
I would move your stuff to a different drive.
The longer you wait, the greater the chance that you will lose something.

[Brooks Ruyle]

I agree, if you can get it to stay running, copy off everything asap because it is dying. I have run into the same problem w/ 3 RAIDed sets.

Lacie has been good with repairs though.

We no longer use them for video files w/ final cut pro.

[Ken Pugh]

Thanks will contact Lacie – they seem very good with support – I need to buy another drive (or 3) to back up as much of the 1 Terrabyte RAID as can…… any advice on alternative drives (although I do like the Lacie and may stick with them).

Interesting development – I tried disconnecting the F/W 800 interface (I’m using a Lacie card on my G4D125 as it does not have 800 built in) and I connected the RAID to the dual built in 400 interface – and the drives behaved perfectly! No problems so far. Maybe it’s the interface card that’s at fault? Or a driver issue with 10.4.4? Anyway I’ll cotact Lacie Tech support,

Thanks,

Ken.

[Tom Matthies]

I have six Lacies on my Mac here and have had (knock on wood) good success to date. I have recently added an 800Gb G-Raid when I needed more drive space for a project and am very satisfied with its performance so far…about 5 months now. And best of all it has an actual cooling fan!
Might be a good alternative for you.
Tom

[Gary Adcock]

[Ken Pugh] “any advice on alternative drives (although I do like the Lacie and may stick with them).”

just remember that a single drive in a case is easier to recover data from rather than one with multiple drives with a proprietary raid structure.

Gary Adcock
Studio37
HD and Film Consultation
Chicago, IL USA

[Mark]

I am going through this exact problem. In my case the raid was just plain intermittently disappearing so I luckily copied all captures off to another drive and reformatted the 2 big LaCie individually and one of them is now constantly powering down and disappearing from the desktop. LaCie tech support responded in 3 days with the usual suggestions…. repair permissions, run update tool etc… things which I indicated I had already done. I wish I could report the same level of optimism others have offered on this topic. I just emailed my reply to their response and figure I might hear back in a few days. So that leaves me with over a week of waiting for ??? LaCie had been pretty good in the past…. replacing 2 power supplies for drives but only for the ones still within warrantly coverage. I fear these things may have a limited life expectancy and the truth is I am just plain tired of all these undependable drive issues so I bought a Huge 4110. The thing is so freaking loud

[Ken Pugh]

Did you try connecting via the F/W 400 interface? I’ve found this has helped (no power downs so far).

Ken.

[Craig Shields]

I had a serious problem with my LaCie Drive and contacted tech support and they never responded. Not a peep. So my perspective on how good they are is a bit different.

-Craig