-
Kudos to AJA
Just wanted to give Kudos to AJA on a truly great experience.
I have a Kona 3 card that started to make some crackly audio noises. So, I called them to talk to a tech. (Phone call to the tech dept went through in less than 1 min) Did some quick troubleshooting with the them, he says, I’ll just send you another card. Got the card over night! I’m back up and running the next day. (No charge at all, even for overnight shipping!)
Now that is what Customer Service is all about. I’m not knocking any other card makers, but this is what makes AJA top dog. I am glad to have purchased multiple AJA products over the years as they always seem to get top reviews and buzz in the industry. (I have the Kona3 and IoLA)
In a time when Customer Service is almost non-existent, I can run my business with confidence that I will be taken care of.
Thanks AJA!
Ernie Santella
Santella Productions Inc.
http://www.santellaproductions.com -
2 Replies
-
I’ve dealt with Aja’s tech support a number of times for both Io & Kona products. I’ve never been disappointed by them. And they’ve often exceeded my expectations. IOW: Aja’s tech support rocks!
Arnie
Post production is not an afterthought!
https://www.arniepix.com/ -
Arnie, you need to put on a little weight…
David Roth Weiss
Director/Editor
David Weiss Productions, Inc.
Los AngelesPOST-PRODUCTION WITHOUT THE USUAL INSANITY ™
A forum host of Creative COW’s Apple Final Cut Pro, Business & Marketing, and Indie Film & Documentary forums.
Reply to this Discussion! Login or Sign Up