Kona 3 with new MacPro crash

[Gary Adcock]

[Dennis yeung] “Our new Mac Pro just arrived, 16GB ram, ATI card, 2.66. But when we put in the Kona 3 in with the new 6.0.3 driver the system hang up, can do nothing with it, we try the 6.0.2 the result is same, can anyone help? “

go to Applications > AJA utilities > AJA Kona Firmware update and update the firmware on the Kona card – it is not an automatic process.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

[Dennis Yeung]

Thanks
But the problem is when we put in the Kona 3 and installed the driver it freeze.
Dennis

[Bob Zelin]

1)remove card

2) uninstall your AJA drivers (AJA Utilities folder).

3) put the card in a DIFFERENT SLOT (and if you have other cards in your new MAC, like a disk drive controller card, or FW card, EVEN IF THOSE ARE WORKING FINE – pull them out !).

4) fire up your new mac, with your Kona 3 in a different slot (like slot 4, for example). You should have NO AJA drivers in your system, so it won’t see the card, and you should have NO OTHER CARDS in your system, other than your graphics display card.

Does it work now ? If it does, download the AJA software from the AJA website (dont’ use the CD they gave you), and try it again. If it is still freezing up upon boot, you may have a defective card.

Bob Zelin

[Gary Adcock]

[Dennis yeung] “But the problem is when we put in the Kona 3 and installed the driver it freeze. “

the machine or FCP?

if the machine is freezing something else is wrong.- an error on the card usually causes a kernal panic.

if you cannot boot the computer hold down the shift key so you can boot into “safe mode”

uninstall the aja drivers using the AJA uninstaller

Reinstall using the Kona3 v6.0.3 NDD driver, force quit the installer and then update the firmware on the card using the Firmware UP date utility in Applications > AJA Utilities folder

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

[Dennis Yeung]

Thanks All, will try now.

[Dennis Yeung]

I try different way still not work.

[Gary Adcock]

q[Dennis yeung] “I try different way still not work”

help us out…

what have you tried and what is not working the solution from Bob and I both would allow you to boot your machine.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

[Dennis Yeung]

Thanks all
I had try following ways.
1. Put it in different slot, put the card in then install the driver. And also install the driver before put in the card.
2. install the card,then install the drive in the safe mode.
3. Reinstasll the OS repeat the previous step.
The resault still the same. But when I put the kona back to my old 8 core everythings is fine !

Many thanks
Dennis

[Gary Adcock]

[Dennis yeung] “1. Put it in different slot, put the card in then install the driver. And also install the driver before put in the card.
2. install the card,then install the drive in the safe mode.
3. Reinstasll the OS repeat the previous step.
“

AT what point did you install the firmware update on the card as I told.

IT is NOT part of the driver install

IT is REQUIRED that you update the FIRMWARE SEPARATELY from the DRIVER.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
https://library.creativecow.net/articles/adcock_gary/AJAIOHD.php

[Dennis Yeung]

I uninstall all thr driver, put in the card update thr firmware then the system hang up. I had try in different slot.
Thanks