Kona 3 Update and RAID

[Walter Biscardi]

[Jim Tuchschmidt] “I cannot access the HighPoint RAID card using Safari to access the setup as it says it cannot access the page. The card shows up in the System profiler. Any ideas what happened or how to fix this? Thanks, Jim

Jim”

What does HighPoint say when you contact them for advice?

Walter Biscardi, Jr.
Biscardi Creative Media
HD and SD Production for Broadcast and Independent Productions.

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[Jim Tuchschmidt]

I have not heard back from them, but did email tech support at HighPoint and AJA.

Jim

[Bob Zelin]

this is what I would do. UNINSTALL the AJA drivers – use the uninstall in the AJA Utilities folder. Reboot. Now, reinstall your Highpoint. If you cannot, then you have just proven that it is not the AJA drivers. To take this one step further, you can pull out the AJA card, and try it again. If you then can get the Highpoint up and working, THEN install the AJA drivers WITHOUT the AJA card, and see if this kills the Highpoint.

You are now witnessing why I don’t use Highpoint. I have used most of the drive host cards that you see advertised right here on Creative Cow (just look to your left and right – right now) – and I have NEVER had an issue with AJA drivers, using these cards. With that said, I have called Highpoint in the past, and they did have good phone support.

Bob Zelin

[Jim Tuchschmidt]

Thanks for the comments. I never heard from HighPoint. I will follow the advice and never again purchase their products. Bad support. AJA, on the other hand, responded right away. I pulled the Kona card, rebooted and uninstalled the drivers and all AJA software. Rebooted and, as advised reinstalled the Rocket Raid drivers. Rebooted and the RAID worked. Reinstalled Kona drivers and then the card and everything seems to be working at this point. Thanks.

Jim