Is there any hope for premiere on new mac pro?

[Andrew Kimery]

Did any of the machines have clean installs of Adobe or were they all migrated? Did you try turning the MPE to Software Only? Many PPro and Resolve users have reported issues with Mavericks and Yosemite on the new Mac Pros and it seems to be related to Apple’s drivers for the GPUs. I say that because some people have used Bootcamp to boot in to Windows on the same machines and run Resolve or PPro (w/GPU acceleration on) w/o a hitch.

[Ross Daly]

The third machine had a factory fresh mavericks install, and the only additions were cc 2014 and outlook.

Disabling gpu is on my list of things to try, but at this point I’m so far down the list that the journey has been really disheartening. And regarding apple’s gpu drivers – it’s weird that I don’t get these glitches in anything else, AE, fcp7, nuke studio.

[Walter Soyka]

[ross daly] “And regarding apple’s gpu drivers – it’s weird that I don’t get these glitches in anything else, AE, fcp7, nuke studio.”

Ae and FCP7 are not GPU-driven, so you wouldn’t see any impact there. We’re running Premiere on PCs, so I can’t really speak to that, but the GPU-driven Mavericks/Yosemite glitches in Resolve and performance issues with Smoke are real.

I know this doesn’t help you with your problem now, but if you’re getting repeatable crashes, file bug reports and use the crash reporter if it’s coming up.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive   |   RenderBreak [blog]   |   Profile [LinkedIn]

[Chris Borjis]

just for the heck of it, you might try premiere 2014.1 instead of 2014.2

Now granted I am on 2009 mac towers but 2014.2 was very unstable for
us. multi-cam editing was impossible to do and we experienced other system crashes while editing
simple TV commercial length sequences. Getting the spinning beach ball often, for no reason.

I don’t know why, as others seem to be fine with it, but I can
say rolling back to 2014.1 fixed the issues I had.

[Ross Daly]

“if you’re getting repeatable crashes”
I think this is part of why I’m frustrated. They are very frequent crashes, but caused by such common things (like playing footage, scrolling, and pasting clips) that there’s almost no way for me to know for certain what caused any one crash. I’ve submitted 30+ bugs/crashes for other apps in the last 2 months, but this behavior is almost independent of user input. (and consequently hard to submit a proper reproducible bug report)

I’m going to turn off opencl acceleration and see how it goes. I’ll also try the documents folder permissions fix that I have seen mentioned often.

Thank you all for you help and thoughts. I’m not at all frustrated with this community, just the performance. I appreciate everyones contributions.

[Kevin Monahan]

Hi Ross,
What is the string for the crashed thread? I can see if there’s any existing bugs in our database.

Usually, this problem can be fixed by adjusting permissions of all Adobe folders as outlined in my blog: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

Other users have reverted to Premiere Pro CC.0 (8.0) with no issues. You do have to export a XML from the current version to continue a project in an earlier version, however.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

Tweets by kev_mon

[John Pale]

Are you, by any chance running the Creative Cloud Desktop app (in the menu bar) at startup.

I have been having all sorts of freezes with that running while on an ethernet network. If I quit or run with wifi, I am fine. (I am on a Westmere Mac Pro, not a new Mac Pro).

It doesn’t need to be running at all to work with Adobe apps. You just need to let it phone home once a month.

[Ross Daly]

[John Pale] “Are you, by any chance running the Creative Cloud Desktop app (in the menu bar) at startup.”

Hi John, no I’m not running that. I’ve only been on ethernet as well though, so I can’t speak to how well wifi changes stability. It seems like that app is used for licensing. I’m on a site license and/or own license server (I believe) so I don’t think I need to have that running. Thanks for your thoughts, though. I’m surprised at how many people are fighting with this.

[Alan Okey]

Relevant link:

https://appleinsider.com/articles/14/12/30/apples-latest-mac-pro-continues-to-cause-problems-for-professional-users

[Ross Daly]

As a test I’ve fixed permissions per your blog, and created an applescript that

renders my 6 minute sequence
plays it back for 100 seconds
delete render files in to out
plays it back for 100 seconds
and then loops

I set it to run all weekend long at work, and I’ll report back on monday.

As a side note – does everyone else have adobe qt server 32 become unresponsive on premiere boot? I’ve seen this on other posts, but it doesn’t seem to have much relation to the actual app crashing.