io loading problem

[Gary Adcock]

[Jon Nealon] “I uninstalled the io software on my machine..re-installed the newest drivers,etc.”

Those drivers would be in the archive under https://www.aja.com/en/support/legacy/io/

since those drivers have not been updated in 2 years.

Uninstall the AJa tools then re-install the legacy software and make sure there is nothing else on the FW buss at all.

gary adcock
Studio37

Post and Production Workflow Consultant
Production and Post Stereographer
Chicago, IL

https://blogs.creativecow.net/24640

follow me on Twitter
@garyadcock

[Jon Nealon]

Thanks for the suggestion…it’s still not working.
I can control the deck, but I get no video or audio signal..
I changed cables (that wasn’t it)…

tried various capture/input settings.. toggled between composite and component on the deck..

When I use the proIO control panel, it doesn’t seem to always recognize the signal..

Any other ideas?

[Gary Adcock]

[Jon Nealon] “When I use the proIO control panel, it doesn’t seem to always recognize the signal..”

what type of deck and what signal type. have you checked the signal via a monitor?

you have to set the input source via the control panel.

gary adcock
Studio37

Post and Production Workflow Consultant
Production and Post Stereographer
Chicago, IL

https://blogs.creativecow.net/24640

follow me on Twitter
@garyadcock

[Jon Nealon]

sony pvw 2800, there is definitely a signal coming out of the deck.

[Aja Sales department]

Please feel free to contact the AJA Technical Support department for assistance configuring your Io. AJA technical support is provided free of charge. Technical support is available Monday through Friday between 9am and 5pm PST via phone or email.

https://www.aja.com/en/support/

—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com