Intesity pro no output

[Gérôme Bruneau]

Same here !
No output through HDMI since yesterday !
I have reinstalled all the system, applications and drivers, move the card from a slot, use others cables… I still can’t get signal from the HDMI output !

EVERY weeks I have issues with this product…
Don’t know if it’s software or hardware related, but what a great product it would be if it was stable :-/

Finger crossed for a tech’ support answer.

[Joshua Helling]

I would recommend both of you guys give us a call so we can work this through directly. There is not alot of information in this post to work with, and the support guys don’t always get on these forums to check out the issues.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.

[Andres Posada]

Did you guys solved your problem? I have the3 same issue, no video out from the HDMI output in my Multibridge Pro. Please help me.

[Gérôme Bruneau]

Hi,

Problems solved by the BMD support team.
They are truly amazing.

Contact them (-;

Gérôme

[Andres Posada]

Hi Gérôme,

I am waiting for an answer from BM support. Can you please give me some advice meanwhile. How did you solve your problem? Thank you.

[Gérôme Bruneau]

I returned the card to the EU office.
They’ve tested it and found it faulty.
It was still warranted so I had only to pay the carrier.