Intensity Shuttle doesn’t output from After Effects

[Nguyen Van son]

Hi Jim,
Have you select Black Magic Video Output in :Prefercences/ Video Preview/ Output Device in After Effects instead of default Computer Monitor Only yet?
Hope that help.
Cheers

[Jim Arco]

Yes, Black Magic is selected in Preferences/ Video Preview/ Output Device in After Effects.

It is a bit puzzling since I can get output from Premiere, Photoshop, and Media Express.

I have also de-installed and re-installed the BMD driver software, but no change.

My next thought is to de-install the BMD ‘plug-in’ for AE manually, then re-install. Does anyone know where the BMD ‘plug-in’ for AE is located in windows file system?

Jim

[Kristian Lam]

Are any of the other applications running while you’re trying to output with AE? Maybe something is holding on to the card which prevents After Effects from using it.

regards

Kristian Lam
Blackmagic Design

[Jim Arco]

Kristian,

Levering off your idea, I may have stumbled on a clue:

I powered down the PC, restarted, then opened AE CS4. Next I imported a few files (previously captured with the Shuttle) and dragged one of them to the ‘create new comp’ icon. That creates a comp that matches the footage.

When I go to Edit / Preferences / Video Preview, I can choose BlackMagic Video Output as the ‘Output Device.’ (Other choices are Computer Monitor Only and IEEE1394.)

The button below ‘Output Device’ is ‘Output Mode’ and it shows a gray pulldown box, but there are NO choices available. Clicking on OK brings up: “After Effects Warning: Couldn’t open QuickTime video output component.”

Shouldn’t I see the Blackmagic choices (NTSC, PAL, HD, etc) on the ‘Output Mode’ button?

Jim

[Nicolas Meunier]

Hello Jim,

I’ve just bought an Intensity shuttle, and i’ve the same problem on AE CS5.
Everything works fine with Media Express, but no output from AE !
Have you (or someone) found a solution for this ?

I’ve send an email to BMD support, waiting for answer…

Nico.

[Jim Arco]

Nico,

I’ve found NO answer yet. I can select the device inside of AE’s preferences, but there is still no image output. I was hoping to hear from someone what the difference is between AE’s output path and everything else. I thought maybe delete/reinstall might help but I can not find where BMD places the AE “output definition file.”

I’m running an ASUS P6 MoBo with i7 920 Intel and 12gb of memory, which is not one of the ‘recommended’ systems. But output from everything else (PPro, Photoshop, etc) tells me that this thing works, there is just something unique to AE on my system.

FYI a phone call with BMD sort of pointed the finger at AE, but I can’t find a solution on Adobe’s website either. Please post here if you find any answers.

Jim

[Jim Arco]

BTW – I was sometimes getting “After Effects Warning: Couldn’t open QuickTime video output component.”

Unfortunately this seem to be some sort of generic warning that can occur under thousands of different circumstances. Don’t know if you are seeing that same message.

Jim

[Nicolas Meunier]

Hey Jim,

No answer from Blackmagic yet, but problem sorted for me !!!

It seems there’s a problem with the latests drivers (8.5 & 9.0) on AE (and Premiere for me as well), i tried to downgrade to Desktop Video 8.0.1 for Windows, and everything works fine !!!

Blackmagic often have problems with the latest driver, maybe because it’s the same for most products…

Hope it will work for you !

Nico.

[Jim Arco]

I’ll give it a try.

Curious as to how you discovered this fix.

Jim

[Jim Arco]

Nico,

Thank you for the suggestion. I haven’t tested everything yet, but rolling back to Desktop Video 8.0.1 fixed the AE problem. Seems a bit strange that BMD support wouldn’t have suggested that as a solution.

In any case, thanks again for solving this problem!

Jim