-
I can’t install My Vegas Pro on my new pc. Suggestions ?
I have Pro Vegas 10, never had a problem with it on my HP desktop. My HP blew up, so I bought a new Dell desktop.
Installed Pro Vegas 10 on my new Dell, & I can’t register it. It says I need a new activation code.
Tried calling support line 800-577-6642 several times.
No chance to talk to a live person with this number !
I chose a phone menu option, which suggested I do the following procedure:Try to register > I get msg “an error occurred…” > Retry 3 times > Customer Support Link > Registration Form. Entered my Contact Info > “Submit Form” takes me to https://www.sonycreativesoftware.com/reg/software.
I selected radio btn “I have a serial number”, find my S/N in the dropdown, enter my new Machine ID > “Continue” . I get error msg in red:
“The server was unable to complete the registration as requested. [-41]”.I had an older Movie Studio HD Platinum v 10 that installed on my Dell, no problem.
Run out of options here. Any suggestions on who to call/what to do without having to pay for tech support ?
Thanks in advance for anyone’s advice on how to activate my Pro 10 on my new pc 🙂
-
5 Replies
-
Error 41: “Too many activation codes”
If you are seeing this error message, it means the software has been re-activated on several different computer configurations and reached an activation limit. This is a common occurrence. When you reach one of these limits, you will not be able to register again until you contact customer service. There is no way to resolve this error without assistance.You could try sending an email, or call first thing in the morning.
This is a customer service issue, not tech support.
Steve Mann
MannMade Digital Video
http://www.mmdv.com -
This will happen when you exceed the max number of registrations. I believe to be 6, though I’m not positive about that.
https://www.custcenter.com/app/utils/login_form/redirect/ask
go to this site, create an account, fill-in all the necessary info, explain your problem and indicate you have replaced your PC after a lot of problems and need the registration reset.They should respond by email in 24 – 48 hrs, sometime sooner. They will probably reset your registration count and you get to try again.
good luck.
-
Thanks Larry & Steve for your replies.
I only have 1 pc activated, so no idea how it got to 6.
I went to the url larry suggested & submitted that I want to
retire my old pc. I submitted a question like this a almost a week ago & never got a response.
I just submitted my request for help again.Is there a way to get to talk to a real person ?
The 1-800-577-6642 is purely menu driven, all recordings.Thanks again for all your help.
-
It doesn’t have to be multiple PCs, it can be the same PC with multiple activations. This has always been my problem with Vegas activactions, it seems with every problem the first suggestion is to re-install the software. And I may be wrong about 6 activactions, it might be less.
I am surprised that they didn’t respond right away, not sure what to make of that. But it will be an email response. They will give your problem a job number, offer suggestions to fix your issue and if you don’t get back to them in certain time period they consider the case closed.
-
Have you tried pressing “0”? Or, just don’t press anything, as if you are not on a touch-tone phone.
Steve Mann
MannMade Digital Video
http://www.mmdv.com
Reply to this Discussion! Login or Sign Up