HP Customer order staus system broken

[Walter Soyka]

I have heard that HP is rolling out a new web site (and hopefully this is true — the current site was pretty difficult to use). Perhaps this is the cause of your issue?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
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[Tom Daigon]

Im not sure. The software I used to configure the system was OK. The software designed to allow me to track its progress was nonfunctional. When I mentioned this to several reps I was trying to get some info from, they said “oh yeah, we hear a lot of that…” :/

I was told salespeople had access to different database then customer support, etc. Lots of excuses.

Must be embarrassing to be such a large computer company and not have your computer system operating efficiently 😛 😀

Finally after a day of detective work they said it might ship out Monday.

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3

[Walter Biscardi]

HP? I thought you were all hot over AMD computers or something like that you going on and on and on about for a long time…… You were so anti HP for so long, I’m shocked you purchased one.

Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
HD Post and Production
Biscardi Creative Media

“This American Land” – our new PBS Series.

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[Tom Daigon]

Ha ha. Close. It was ADK 😀

Discretion being the better part of valor, let it suffice to say that it did not work out.

Thank goodness my enthusiasm for research revealed other options.In addition, a power supply on my Mac Pro dying in the middle of an edit session, and the pandemonium that ensued made it clear I need to make sure I had good and rapid repair support with whatever I bought.

Your web comments about working with a good VAR started me in a new direction. And all indications pointed to HPs extremely thorough support.

I ended up getting hooked up to Safe Harbor Computers for the Caldigit HD Pro 2 raid (after interviewing several others in LA) and getting a great deal direct from HP for their flagship model which vendors could not sell me. I got 27% off the computer, a price reduction on the warranty and free next day shipping.

I may be focused on what seems to be a wise choice at the moment, but Im always open to options when they seem a better way to proceed.

I get it on Tuesday and have been proactively preparing for the transition.

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3