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Help!-Data Recovered is Corrupt-Am I responsible to pay?
Hello Everyone, I’m sorry that this is not a Vegas question, but because I value your information I need to ask your opinion on this.
I just paid $400 to have data restored from a hard drive that crashed. I was given the recovered data on a removeable hard drive. To make a long story short it appears that 99% of the data is corrupt. Included are Vegas files, DVDA files, Photoshop files, wav files, mp3 files, etc. Looking at the files they appear to be o.k. (icon, file size & file type) but very few will open and those that do are screwed up (example-a wave sound file playing messed up video from another project that has a completely different name).
My question is this-Is it right that I should have to pay for this? Isn’t it the responsibilty of the proffesional computer service to at least check some of the data to make sure it’s good before they spend the time retrieving it all? In my mind it seems appropriate that I should pay them something for their effort to retrieve the data. But they should be responsible for making sure that what they are giving me is useable. I know they probably don’t have all the software to open all the different kinds of files, but certainly they could have at least tried opening the files that should play in the windows media player or even the Microsoft word docs.
I really could use your thoughts on this one!
Thanks
Dave P. -
3 Replies
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How would they know if the wave file was right or not?
Charlie
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“How would they know if the wave file was right or not?”
I would think that if they went to play a wave sound file and a short and very obviously corrupt video file was what showed up that that should throw up a red flag of some sort. That was only one example of the many files I tried to open. I tried to open about 40 to 50 files (mp3, wav, avi, quicktime, etc) that should open on most windows equiped machines and only 3 or 4 actually opened, but were very obviously corrupt.
Dave P.
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since you said you already paid them, I would contact them. There is not much else unless you can stop payment on a check if they won’t work with you.
Charlie
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