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HD link Pro problem
Hey everyone,
I have a problem with my Hd link Pro. I have installed all the drivers, connected Hd link to my Mac, but when I run HD link utility it says; “An error occurred whilst initialising the HDLink. Please turn your HDLink off and then back on.” When I turn HD link back on its the same thing. I tried the same thing on my pc and it works perfectly. Any ideas?
Thanks in advance,
Jordan
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7 Replies
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Hi
Are you using the same driver version on both platforms?
regards
Kristian Lam
Blackmagic Design -
Yes I am using the same driver version on both platforms.
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Hey I’m having this exact same problem on my Mac Pro. Any advice would help.
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Hi Joe,
Which HDLink Utility version do you have installed?
regards
Kristian Lam
Blackmagic Design -
The most current firmware version. All of my options are greyed out and this error message is constantly happening upon launch.
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Hi Joe!
When you upgraded your HD Link Utility did you just upgraded it or did you re-install it?
Maybe try deleting your current utility and then install the newest one. Worked for me.
Jordan
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Thanks chief, just un-installed it and then re-installed it and updated the firmware on the hdlink pro, all is well now.
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