Guys, Apple is really listening!

[Timothy Auld]

Goodie. Makes up for all the times I’ve had problems over the last twelve years when there was no direct or even indirect response whatever. Also makes up for all the EOL’d software. Come home to me Apple. All is forgiven.

Tim

[Bill Davis]

Whew,

For just a moment I was worried that Tim’s reply would be oddly layered with personal affront and bitterness…

“Before speaking out ask yourself whether your words are true, whether they are respectful and whether they are needed in our civil discussions.”-Justice O’Connor

[Don Walker]

Noah from Apple called me about a post I did about a month ago outlining a couple of problems I had…..
He sent me a hard drive to load my events and projects onto and then followed up with some additional questions, one of which I really need to get around to answering.
I was very impressed!

don walker
texarkana, texas

John 3:16

[Derek Andonian]

Leo Hans I had send a bug feedback to Apple regarding layered PSD file importing.

In less than three hours I got an e-mail from an Apple employee asking me to send him the PSD file.

As a Premiere Pro user, this does NOT sound encouraging to me…

This took me less than three minutes.

______________________________________________
“THAT’S our fail-safe point. Up until here, we still have enough track to stop the locomotive before it plunges into the ravine… But after this windmill it’s the future or bust.”

[Thomas Frank]

Three minutes is to long good we didn’t go to Premiere!

Anyways this is normal we have been getting feed back from Apple since I have worked in the company.
But it does give you a nice warm feeling. 😉

[Tony Sarafoski]

That’s too funny, Noah is the same guy that emailed me when I made them aware of a problem I was having in 10.0.3. That problem was fixed in 10.0.4 :-))))

Yes they are listening….

[Derek Andonian]

Thomas Frank Three minutes is too long good we didn’t go to Premiere!

I should’ve been more clear on that. I didn’t mean just the import- I was factoring in the time it took me to create the screenshot in Photoshop and upload it. The actual importing as a sequence took about 15 seconds. And it worked beautifully.

______________________________________________
“THAT’S our fail-safe point. Up until here, we still have enough track to stop the locomotive before it plunges into the ravine… But after this windmill it’s the future or bust.”

[Leo Hans]

by Greg Andonian on Apr 27, 2012 at 11:56:43 pm

“As a Premiere Pro user, this does NOT sound encouraging to me…

This took me less than three minutes.”

It would be true, but you have to deal editing with Premiere then… and based on your screen shots, you have to deal even with Windows!
Are you telling me Premiere has no bugs?

Leo Hans
Editor AVID – Final Cut Pro
https://www.leohans.com

[Scott Sheriff]

Yippee skippy, their listening…well sort of.
They listen like teenagers, they hear what they want to hear, when it suits their purposes and needs.

Scott Sheriff
Director
https://www.sstdigitalmedia.com

“If you think it’s expensive to hire a professional to do the job, wait until you hire an amateur.” —Red Adair

Where were you on 6/21?

[Michael Gissing]

The fact that some people get excited when a company like Apple gives some tech support must mean that it isn’t normal. Otherwise what is the big deal here?

What were they doing for three hours before asking for the file?