Grin

[Bill Stephan]

I got a D.O.A. Mojo when I bought Xpress Pro. After about an hour of troubleshooting over the telephone, Avid replaced my Mojo promptly and without cost. I never had another problem, and my system has been rock solid ever since. I received good service from Avid tech support.

The folks in tech support are only trying to help you as best they can. They cannot see through the telephone, so they rely on you to tell them as best you can what is happening. Components not certified by Avid do create issues that they might not be able to solve for you.

It’s very important to use the exact version of operating system software specified by Avid. Don’t allow Microsoft or Apple to auto update your operating system or Quicktime. If it is working leave it alone. If you have issues, the first place to look might be updating the display driver software.

Bill Stephan
Senior Editor/DVD Author
USA Studios
New York City

[Dom Silverio]

Avid Tech Support is one of the few people I know who can actually help you with 24p workflow. Not a big deal for some but if you deal with it [HD or film] I must say it is a life saver.