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G-Raid/Data Rescue – Bad recovery files
I’ve got an G-Raid 8TB external hard drive. I had problem with the drive, it was always ejecting by itself… So I needed to back up all my videos files, and I used Data Rescue 4 to recovery all the files since my external hard drive was always ejecting by itself and I was not able to use it anymore.
Once I did all the back up of my files, I format my external drive.
But, now, from the flies that I recovered, I’ve got video files that are fragment, that are very bad. So I call for some support to Data Rescue, and they told me to do a deep scan. But my external hard drive always eject by itself, so I’m not able to complete my deep scan.
Anyone could help, what should I try or do…
Thanks! -
7 Replies
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Hi Kim,
Thanks for your post. Which G-RAID model do you have, is it the USB 3.0 version? If so, the disconnecting issue you are seeing may possibly be addressed with a firmware update. Here is a link to the firmware updates: https://support.g-technology.com/support/firmware-updates
You may also contact me directly at eugene.gilbert@hgst.com for further assistance. Please let me know if you have any questions.
Regards,
Gene Gilbert
g-technology.com -
This is the model I got: G-Technology 8TB G-RAID External Dual-Drive Storage System
The link of the firmware update you send me it’s for G-Drive. Is it the same I need to use?
I will try to do the update! Hope it will work
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Hi Kim,
There is a G-RAID update on there as well, I believe it is the 4th one down, says G-RAID v5. If your G-RAID has one USB 3 port and 2 Firewire 800 ports, then this update would be for that model.
Regards,
Gene Gilbert
g-technology.com -
It doesn’t work… I did the update, then I run Data Rescue to try to recovery my files… but the hard drive still eject by itself. I install G-Raid v5 like you suggest me. And yes my hard drive have one USB 3 port and 2 Firewire 800 ports.
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Did you cycle the power by turning the drive off and back on? That is necessary for the update to work.
Regards,
Gene Gilbert
g-technology.com -
Yes I did… and it’s really said that I’ve got the lastest update
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Have you tried using the USB port? If it also does it on the USB port it most likely is an issue with one of the drives in the unit. I would recommend a data recovery company and replacement of your drive.
Regards,
Gene Gilbert
g-technology.com
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