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  • Free Upgrade to CS6 Master Suite

    Posted by Hoss Mcdonald on May 17, 2012 at 9:49 pm

    Adobe sent the link by email to get my free upgrade from CS5.5 to CS6. It takes me to the wrong place and so no free upgrade. Tech support set up a case number but after 48 hours they have no clue how to fix it. Anyone else having problems with their free upgrade link?

    Hoss the Volunteer Videographer

    Hoss Mcdonald replied 14 years ago 2 Members · 3 Replies
  • 3 Replies
  • Tim Vaughan

    May 17, 2012 at 9:57 pm

    I just went through something similar. Call the number on the ordering webpage (1-800-585-0774) and go through sales and support. After about 30 minutes on the phone, they got it figured out and put it in my account for immediate download. (Mine was 2 previous orders they only sent 1 upgrade for. All worked out in the end)

    Tim

    Tim
    Apple XRAID, XServe, MacPro, Macbook Pro, XSAN, FCP Studio (7), AVID Media Composer
    Apple Monitors, Flanders Scientific Broadcast, Panasonic AG-AF100
    Adobe Production Premium, Maxon Cinema 4d
    Beer fridge fully loaded.

  • Hoss Mcdonald

    May 17, 2012 at 10:27 pm

    Thanks I’ll give that a try

    Hoss the Volunteer Videographer

  • Hoss Mcdonald

    May 17, 2012 at 11:01 pm

    I called Cust. Service again and gave them my 2-day old case number and they were able to create a link that worked. Yea!

    Hoss the Volunteer Videographer

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