fix for After Effects CC (12.0) crash on Mac OS X v10.9 (Mavericks)

[Todd Kopriva]

IMPORTANT notes:

Be sure that you are signed in and have activated the software—i.e., ensure that you are not running After Effects in free trial mode. The update will not work if you are running the application in trial mode.

This update is only available as a manual download (not through the Creative Cloud automatic update mechanism) to prevent users on versions of Mac OS X other than v10.9 (Mavericks) from installing it unnecessarily.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Ryan Duff]

I installed the 12.01 patch. AE launched 2-3 times, now i can not get it to run again. Everytime i launch AE CC it crashed.

Ryan Duff
ryan@ryanduff.com
http://www.ryanduff.com

[Todd Kopriva]

Try restarting the computer. Does it work then?

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Ryan Duff]

after 10-12 crashes. i wrote the post. then went back and tried and AE DID launch.

seams VERY strange.

okay i will try that next.

Ryan Duff
ryan@ryanduff.com
http://www.ryanduff.com

[Todd Kopriva]

Be sure to report bugs here:
https://adobe.ly/ReportBug

… and be sure to fill in as much information as possible in the crash reporter dialog box that appears when a crash happens. Include your e-mail address. Right now, go to the Help menu in After Effects and enable the crash reporter.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Ryan Duff]

So i restarted.

First launch worked just fine, worked for 3-4 minutes, saved and quit.

launched 5 times after that crashed EVERY TIME. Can’t launch AE now.

when the splash screen comes up and the plugins are loading, it ALWAYS CRASHED on “Ray-trace 3D: Initializing (possible long delay)”

I updated my Cuda drivers to 5.5.28 and no change.

Ryan Duff
ryan@ryanduff.com
http://www.ryanduff.com

[Todd Kopriva]

Be sure to not be running any other applications that might be using the GPU when you start After Effects. This may be a problem of the applications competing for resources (specifically VRAM) and dealing poorly with the conflict. Note that web browsers use the GPU.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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[Ryan Duff]

Wow stranger and stranger.

restarted, Launched AE (no browser), just fine, quit

Launched AE (WITH browser), just fine, quit

Launched AE (WITH browser), OPEN project, just fine, quit

Launched AE (WITH browser), crashed on “Ray-Traced 3d”

I’m not using “Ray-Traced 3d” can i De-activate it?

Ryan Duff
ryan@ryanduff.com
http://www.ryanduff.com

[Ryan Duff]

….so i wrote the post,

launched AE (with browser) worked just fine?!??!?!?!

Ryan Duff
ryan@ryanduff.com
http://www.ryanduff.com

[Todd Kopriva]

For now (for the next several days), your best bet is to wait until you’ve got After Effects open to then start your web browser.

We have a fix coming in the After Effects CC (12.1) update, which should be out very soon, that should mitigate this problem by detecting when there’s not enough VRAM available and prevent the ray-traced 3D renderer from trying to start if so.

This fix didn’t get into the very focused 12.0.1 patch because that patch does one thing and one thing only: get past a crash on Mavericks.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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