firmware update on SONY EX3

[Ian Cook]

it’s only in the OTHERS menu with later issue firmware. if you don’t see it there you need to enable the extended maintenance menus. press MENU, the menu wheel and the Cancel button simultaneously. this opens the regular menu with a few added categories. scroll down to IF (‘Information’) and you’ll find VERSION info there.

[Misbah Mahfujur]

How do I update firmware on EX 3?

I’m trying to use sonnet SDHC Memory card adapter that can be used on sony ex3 with SDXC card… But when I insert the card with the adapter it don’t recognise and ask me to change it. What should I do?is it because I may have old firmware?

[Ian Cook]

Check your current version first by going into the extended menu (press menu + menu wheel + cancel–>IF menu–>VERSION). If you are at 1.05 or higher contact support and they will provide the firmware update. If you are below 1.05 the camera has to be updated by Sony. You can reach support at 800 883 6816 or bis.product.support@am.sony.com .

[Misbah Mahfujur]

Currently i have V1.04_0084

[Misbah Mahfujur]

Hello,

i have contacted sony and they are sending me V1.30 to update my firmware which is V1.04. They are saying it is possible to update from v1.04 to v1.30.

Does anyone knows where can i get instructions on how to update the EX3?

Thanks

[Ian Cook]

Are you in the states? We do not send out the firmware unless you are at 1.05 or higher. Please do not try to update your camera. You run the risk of rendering it inoperable.

Ian Cook
Sony Broadcast and Professional Services

[Misbah Mahfujur]

I’m in the UK…

[Misbah Mahfujur]

This is exactly what they said…

“Thank you for your phone call a few moments ago.

I can confirm that you can upgrade from version 1.04 to 1.30 using the version up tool”

They are sending me the file through their FTP site…

I’m not sure what to do, it might cost me if I take it to them directly.

[Ian Cook]

Noone in the US support office would have told you that and I strongly advise you not to upgrade from below 1.05. This is not a new policy nor is it an arbitrary one.

[Misbah Mahfujur]

Thanks, I won’t do it…I will call them and speak to them directly…