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firewire connection on IOHD turned inward when attaching cable
Was wondering if anyone has ever experienced this…
I had an engineer reinstall my edit system in a nice equipment rack, most everything went well, one of the weird things was that when he tried to plug the firewire into the AJA, the connector (within the AJA) flipped up, like it was on a hinge, and therefore we couldn’t plug it in.
Luckily my engineer was able to flip it back down with a knife, and we got it plugged in and everything worked.My concern is that maybe its not properly mounted to the innards.
I plan to call AJA tomorrow and see about getting it fixed, but was just wondering
if this has happened to anyone else.Todd Reid
Senior Editor
Digitized Media, Inc. -
5 Replies
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I would contact AJA.
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Engineer? With a knife?
Call AJA let them know you have a defective unit. They’ll want the serial number of your IoHD and your shipping address. They’ll overnight you a new one with the RMA (Return To Manufacturer) information so you can send your bad unit back.
I recently had one replaced because of a defective FireWire port. Firewire is the weakest link of this product!
Anyone making a professional grade Firewire connector that you’re aware of?
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Brian Alexander
Sr Video Engineer
Freeman AVS -
I was just about to post almost the exact same information, as I just got off the phone with AJA tech support.
Before I had even finished me story, he said “and the connector popped off”.
So obviously this has happened before. He said we’re lucky that it still works, normally they
pop off of the circuit board all together.Have sent requested information, and expect the replacement tomorrow.
KUDOS to AJA customer service!!!!!!!!!!
Thanks for the responses
Todd Reid
Senior Editor
Digitized Media, Inc. -
I posted a couple of weeks earlier. While I was talking to tech support on the phone I plugged a cable in and the connect came off the board. Had a brand new one in days!
Jeff
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IO HD is a very good product. The only weak part is the 1094b assy.
It is easy to bent the connector upward. It happen to me.
Connect your firewire cable gently with care.
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