FCP7 Crash reports – who can interpret?

[Rafael Amador]

Hi Bob,
hopefully the guys in Apple will be able to read that.
Some times the crash report are easy to interpret because they point to some stuff (Motion or Livetype for example) or plugins that may be causing the troubles, but in general is quite difficult to get a clue.

Bob, a PERFECT installing doesn’t grants at all that your Mac is in perfect shape.
After a PERFECT installing (From scratches, repairing permissions after each piece of software gets installed) when ever I run DiskWarrior, I found at least a “30% of Items out of order”.
So my best advise is you to run DiskWarrior, TechTools or Drive Wizar to clean your HDs directories.
Cheers,
Rafael

http://www.nagavideo.com

[Bob Cole]

Thank you, and a good idea to run Disk Warrior. I did that immediately after the first couple crashes, but I will do it again.

You say that someone at Apple will be able to read the crash report? Can I actually talk to someone at Apple about a crash report? If I pay for a tech session, as I guess I would have to, I’d like to know that it would help.

I guess I could start uninstalling AJA and CalDigit cards, but right now I feel like wiping the system drive and going back to FCP6, and perhaps back to Tiger as well.

[Dan Luke]

There is a piece of software that you can download for a 15 day free trial that does a bunch of stuff including interpret crash reports. https://www.digitalrebellion.com/fcs_maintenance.htm

[Rafael Amador]

[Bob Cole] “right now I feel like wiping the system drive and going back to FCP6, and perhaps back to Tiger as well.”
Bob, you are scaring me. Yesterday I’ve got SL and FC 7. I expect to install it in the next few days.
But things to check before thinking on re-installing or downgrade:
Had you installed FC 7.0.1?
Had you try the “AJA System Test?
Had you had a look in the Cal-Digit forum (my RAID is a Cal-digit too) if the people is having issues with FC7/SL?
Rafael

http://www.nagavideo.com

[Bob Cole]

I ran the AJA utility – all it tells me is the speed of the RAIDs.

Thanks for the tip about Digital Rebellion. I tried the crash analyzer – it couldn’t diagnose, and just invited me to send the crash report to Digital Rebellion.

I have run the software updates repeatedly, so I assume I have the latest.

Raf, I would not install SL/FCS unless it were absolutely necessary.

[Rafael Amador]

[Bob Cole] “I ran the AJA utility – all it tells me is the speed of the RAIDs. “
Sorry I was thinking about the “AJA Conflict Checker”. Never found any conflict in my system, but..

[Bob Cole] “Raf, I would not install SL/FCS unless it were absolutely necessary.”
I’ve been reading a lot about and most part of the people are happy about the behave and performance.
The truth is that for my work I don’t need it but I have the feeling that I’m getting behind everybody.
people talk about things in the forum and I don’t know whats going on.
I will think about.
Cheers,
rafael

http://www.nagavideo.com

[Michael Gissing]

I am running Snow & 7.0.1 and very happy. Main improvement for me is Color 1.5.1 which is running really well.

That said I am running an internal RAID not esata or fibre. I do use external FW800 drives.

[Jeremy Garchow]

Bob what kind of computer do you have and what slots are your pci cards in?

Also, do you have a third party mouse?

[Bob Cole]

Good question. When I went through the list, I noticed that although I tried to upgrade the firmware on my CalDigit RAID card, apparently it didn’t “take.” I’m not sure whether the list is wrong or the firmware, because the list says, literally (with the additional “.”) “2.0.”. The current firmware is 2.0.2. Although the RAID works, I think I’m going to focus on the CalDigit for awhile; its RAIDShield software calls the current configuration “unsupported,” which is not a good sign.

Here’s the list:
2×3 GHz Dual-Core Intel
9 GB 667 MHz DDR2 FB-DIMM
original DVD burner (Sony)
NVIDIA GeForce 7300 GT
CalDigit SCSI(?) RAID card Revision 2.0.
(but under the Hardware RAID section of the MacPro list of hardware, it reads “This system doesn’t contain any supported hardware RAID devices. If you installed hardware RAID devices, make sure you installed them properly.”)
HDOne 8 TB
Apple keyboard – plugged in via one 6-foot extender
Apple mouse
Expansion Slot Utility:
4: Unknown RAID Controller Card (CalDigit RAID card)
3: Intel PCI-to PCI Bridge Card (AJA Kona LHe)
2: no card detected
1: NVIDIA GEFORCE 7300 GT

Bob C

[Jeremy Garchow]

Yeah, looks like you nailed it. Now, make sure you have the slots in the right config according to this diagram:

https://www.aja.com/support/kona/kona-system-configuration.php

Then make sure the you run the Slot Config Utility (System > Library > Core Services) as I think you have an older MacPro. I have the same one. Make sure that it’s running option 2. If a warning comes up and says that you can’t run it, then you’re going to want to put the Kona in Slot 2 and storage in 3 or 4.

Jeremy