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FCP X Hangs on launch at “loading compressor support” screen – ideas?
Something got horked and all of the sudden FCP X is hanging on launch for me. It gets stuck on the splash screen at “loading compressor support.” It seems that I can still navigate around some of the program but not do much (nor would I want to in this state!) When stuck in this state the app is using all the processor cores and has the fans going full blast. The application can’t be quit normally and can only be force quit.
The issue has to be related to some sort of corruption in an event because it only happens when an external drive containing the events and projects for a documentary project I’m working on is connected. Without the external drive connected I can launch FCP X, it sees the few events and projects I have on my internal HD, and appears to work fine. I’ve also tried removing the few projects on the disk and it still hangs so it’s making me think it is Event related.
Did all the troubleshooting I could think of: restart, permission repairs, disk repairs, etc. and no luck.
Has anyone encountered this issue? Any troubleshooting ideas?
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17 Replies
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Hey Scott,
First question in troubleshooting. What was the last thing you did before you started getting this problem? Secondly, did you try running ONYX on your system. Here’s the link:
https://www.titanium.free.fr/download.php?sid=9cc4d960e27d52cc2f5c27a8970e17c8
Fantastic free utility for the Mac. I always warn people that there is a “notice” that you should always back up your system before running any application like this, but I’ve been using it for over 3 years now, with no problems. Let me know.
Kevin P McAuliffe
Creative COW Trainer
kevinpmcauliffe@gmail.com
Twitter: @kpmcauliffe -
Kevin,
Thanks for the reply. I ran Cocktail which is similar to Onyx, but it didn’t help.
The last thing I was doing was editing a pretty simple sequence. Closed out the program last night with no problems and then got the issue the first time I launched it today.
It has to be some sort of corruption in some part of the event folder. I’m hoping it’s not the event data file because I’ve got a ton of work into key-wording, organizing, tagging, etc.
Scott
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FCPX hangs for me at every launch but at the Restoring the window layout screen. This is on two MacPros and an iMac.
The solution for me is to trash FCPX’s preference file. See tip #6 here:
Richard
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Thanks for the link to the tips page. I tried trashing the prefs, but unfortunately no luck.
I’m convinced that it is something corrupt in this specific Event.
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I’ve definitely isolated it to the Event data file “CurrentVersion.fcpevent” If I remove that file FCP X launches fine (but with the event completely empty).
Unfortunately the event data file is the one that contains all the important information like key words, favorites, markers, etc.
Anybody working with FCP X make sure you are backing up your event info along with your project files!
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It also might be a corrupt video file/render file in that specific Event and not the CurrentVersion.fcpevent file itself.
Try removing half of the files in the Event folder > Original Media and see if the project opens. If not try the other half and move on to the remaining Optimized/Rendered files.
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Richard -
Thanks for the idea Richard. I had tried removing everything but the original files (they are all just pointer files to the media elsewhere.) I gave your suggestion a try but unfortunately it didn’t work. What’s odd is that it kind of worked for the first half of original files I removed. After removing the first half FCP X finally opened without getting stuck on the “Loading Compressor Support” screen, but none of the media displayed thumbnails (including media in other events that display fine when this event isn’t connected.) So I set that half aside in a folder as “good” and proceeded to pare down by halves from there. Unfortunately every time after FCP X hung on the compressor support screen. It even hung when I put just the “good” files that had worked the first time back in on their own. There’s no consistency to it so it makes troubleshooting nearly impossible.
For now I’m giving up on FCP X and will probably take advantage of the Adobe Premiere cross grade. My impression is that FCP X is truly a Beta version at this stage and not suitable for any kind of work. I had thought about using it just for family and home videos to get a feel for it over time but it’s really not worth the frustration and risk.
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Hi Scott
I had the same problem after trying to import some music files. There must have been too many because it gave up the ghost. Anyway after deleting the CurrentVersion.fcpevent file I restarted. All OK but of course project had disappeared. Put back origiinal event file and noticed that there were all or most of the audio files I had tried to import in the ‘Original Media’ folder – deleted all files and restarted FCPx. I then reconnected all my edited shots and Bingo all is well. Phew..thank God for that as this was an actual Job. I know..I’m crazy but it makes you learn stuff real fast.So thanks Scott and Richard.
FCPx I Motion 5 I Adobe CS5 I XDCAM EX1
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I had the same problem.
An annoying way around this(that worked for me anyway):
Simply have Compressor open when trying to open your Final Cut Pro X project.
I closed FCPX, opened compressor, then double clicked on my FCPX project file and it didn’t get stuck on “Loading Compressor Support”Stupid, but it worked.
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This is happened to me as well, since updated to version 10.0.1 it freezes at loading compressor support. Ive tried everything i’ve seen online and simply isnt working. I had about 20 hours work on a project as well that i cant finish off! Really annoyed by this. Any help is much appreciated willing to pay for help im that desperate. Please get back to me on here or contact me on twitter @Gord
Cheers
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