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Forums Sony Cameras EX1 firmware upgrade problem

  • EX1 firmware upgrade problem

  • Thomas Vecsei

    March 11, 2010 at 4:13 pm

    I’ve tried to upgrade my EX1 with the new firmware version 1.20 as described in the upgrade-manual. At 12.7% the transfer stopped and – as expected – the camera is dead.

    Upgrade was done with MacBook Pro (10.5.8) and EX 1.05. Short after the start of transfer OS X complaint about disconnection an device, but I didn’t touch the USB-cable.

    20 seconds after powering on the EX1 the display shows XDCAMEX and the tally light are blinking fast. Any further attempt stops after 0.1%

    Has anybody else faced problems with the upgrade on a EX1? Easy solution?

    Thomas Vecsei

  • Craig Seeman

    March 11, 2010 at 4:32 pm

    I’m adding the link to the PDF for the firmware upgrade because it has troubleshooting list in the back.

    I’m assuming you had a communication error. Apparently you’ve followed the instructions on this issue but here’s what Sony says.

    A communication error occurred.
    Please switch off the connected device, and repeat the upgrade from the beginning. Push the [OK] button to exit the upgrade tool.

    Turn off the power of the PMW-EX1/EX3, and re- connect it to the computer (see page 1).

  • Thomas Vecsei

    March 15, 2010 at 5:21 pm

    Status quo:

    • Camera definitly is not booting, turning off/on, disconnecting/connection, etc. doesn’t work.
    • Sony Prime Support makes no firmwareupgrade.
    • The local Sony authorized service center told me, that they have similar cases.
    • Sony Japan is analyzing the problem – seems I’m not the only one!
    • For now there are no known costs for the repair.

    So please be careful and read the disclaimer in the upgradetool, Sony gives no warranty!!! Although I’m sure that I exactly followed the steps in the manual. Here again my configuration: MacBookPro (Mid 2009, 10.5.8) and EX1 with FW 1.05

    Thomas Vecsei

  • Don Greening

    March 15, 2010 at 5:46 pm


    From what I’ve read around the web so far it looks like people have had much better success when they used a Windows machine to do the upgrade, rather than a Mac. There seems to be a problem with Sony’s Mac upgrade software or the way it interacts with the Mac OS.

    So you might try using someone’s Windows machine and redo the upgrade on your EX1. At this point you don’t have much to lose as your camera isn’t working anyway. It’s either that or send it into Sony right away and have them do it. It’ll probably cost around 100 bucks USD, which was the cost for any firmware upgrade before the online DIY stuff became available.

    – Don

  • Craig Seeman

    March 15, 2010 at 6:07 pm

    Although I might looking in some of the same places Don is, what I’m seeing is that while most are successful, a few people seem to be doing it correctly, get a camera that doesn’t book (“bricked” as some refer to it).

    Most commonly people are also getting something akin to a message that it has lost connection to the USB device even though that hasn’t happened. Some will ignore it and the results are OK and some NOT OK. Sony’s own instructions say to start over again but apparently that’s not working.

    I’ve also noted a couple of people stating that simply unzipping (Mac) sometimes results in an upgrade program that doesn’t seem to run. I believe they said that using Stuffit resulted in a usable upgrade program.

  • Don Greening

    March 15, 2010 at 6:13 pm

    Thanks for adding your info to the mix, Craig. Do you think I’m right in assuming that it might be around the same cost as before to have Sony “un-brick” someone’s camera? I guess I could bother my local Sony Zone office and ask them……

    – Don

  • Craig Seeman

    March 15, 2010 at 6:41 pm

    I hope that would be around the price. I wouldn’t be surprised if it’s more though. Sony hasn’t offered an alternative do DIY.

    For me it’s about a 30 minute drive to Sony’s Park Ridge NJ location or about 10 minutes to a local Sony authorized service center.

    Part of the DIY motive though is not to have to wait 3 weeks (plus shipping) for Sony to preform a 30 minute procedure.

    It certainly seems that people who are getting “bricked” are following the instructions.

    From my own experience I had to have Sony do the firmware upgrade twice during the previous paid upgrade. Obviously they didn’t brick the camera but some functions weren’t working and they redid the upgrade which resolved those issues.

    Basically I don’t think Sony’s firmware upgrades are foolproof even if followed precisely.

  • Don Greening

    March 15, 2010 at 8:58 pm

    [Craig Seeman] “Basically I don’t think Sony’s firmware upgrades are foolproof even if followed precisely. “

    That certainly seems to be the case.

    – Don

  • Robert Lagerstrom

    March 15, 2010 at 10:43 pm

    The set up procedures on the Sony
    site failed to mention the USB connection on the EX-1 is not the USB port you use for file downloads. There is a hidden USB port next to the normal USB port. It is hidden by a tiny black panel. You need high quality precision Phillips screwdriver to remove the screw.

    I spent over an hour trying to connect by the normal USB. I finally stumbled on video that revealed the hidden port

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  • Don Greening

    March 15, 2010 at 11:03 pm

    Thanks, Robert, for bringing this news to our attention. I know about the USB Utility Port but was unaware it’s not mentioned in the downloadable directions from Sony. This a pretty big omission on Sony’s part and I’ll add this fact to any future troubleshooting posts in the future.

    – Don

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