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Activity › Forums › Adobe Encore DVD › Encore CS5 PC “App Crash” now program will now not work at all. Error Message below.

  • Adobe Encore DVD

    Encore CS5 PC “App Crash” now program will now not work at all. Error Message below.

    Posted by Steve Mac kenzie on August 13, 2012 at 10:07 pm

    Any help would be great. I tried rebooting the computer. Also shutting it down for a while and bringing it back up. This is a turn key system so the hardware can handle it. Also, Premiere Pro is running fine. The biggest issue now is that I can not get the program to do anything but boot to the crash screen. Here is the error.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Adobe Encore.exe
    Application Version: 5.0.0.508
    Application Timestamp: 4ba2cf79
    Fault Module Name: SonicAuthorCore.dll
    Fault Module Version: 5.0.0.508
    Fault Module Timestamp: 4ba2cecd
    Exception Code: c0000094
    Exception Offset: 00bac614
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    I also cleared cache and tried deleting the preference files.

    Steve Mac kenzie replied 14 years, 1 month ago 2 Members · 2 Replies
  • 2 Replies

  • Stan Jones

    August 13, 2012 at 10:50 pm

    I would try a repair install of Encore.

    Stan Jones

  • Steve Mac kenzie

    August 14, 2012 at 1:47 am

    I did just re-install the program and everything is working great! Thank you for your help!
    Steve

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