DL Extreme PCIe – Premiere Serious Error II – HELP!

[Bernie]

Thanks creativecow!!

I agree with you Geof! We are strugling for a knowledge that should be given to us for free, and before the problems arise!

That’s why the Beta testers are here for. isn’t.

Blackmagic guys, let us know if we are the Beta testers (I guess we already are).
We can fix things together. But we need more feedback 😉

For me there’s no way back….Let’s make this setup work!!

Regards.
And again, thanks CREATIVE COW and everybody that’s trying to make things work!

Bernardo
rio de janeiro – Brasil

[Shane Chadder]

If we assume there are system more stable than ours, what do we have in common?

Geforce PCIe Video cards – anyone tried anything else? I’ll swap in an ATI if I get a chance today.
Onboard SATA raid – what speeds? Anyone using external storage? I’m supspicious it might be a bug that is affected by drive throughput. I moved my job to a single IDE and the render always crashed quicker than on a 3 drive interal SATA raid.

I’m using a Decklink HD Pro single link on a Tyan s2895 with a single AMD270 so my problems may not be the same as those using Decklink PCIe on an Asus board.

Shane

[Peter Malakey]

Hi guys,

Having the same problem than you, I’d like to share my experience.

Tired of the bugs (every 10 mns in Premiere Pro, every 40mns in After Effects), I reinstalled my system.

I’m trying for now, without any internet connection, antivirus, the most clean system, on SP1. I’ll let you know if it goes better.

I have an ATI Radeon, so the Geforce card is not the problem.

I have a Asus P4P800 card, 2Go ram, 2.8Ghz Pentium IV.

2 disks Maxtor striped in RAID 1.

And as others, I can’t install 5.3.1 drivers.

I’ll try 5.1.2 (I’m on 5.2.2 for now), maybe it’s more stable.

Good luck to all,

Mark.

[Peter Malakey]

Hi guys,

Having the same problem than you, I’d like to share my experience.

Tired of the bugs (every 10 mns in Premiere Pro, every 40mns in After Effects), I reinstalled my system.

I’m trying for now, without any internet connection, antivirus, the most clean system, on SP1. I’ll let you know if it goes better.

I have an ATI Radeon, so the Geforce card is not the problem.

I have a Asus P4P800 card, 2Go ram, 2.8Ghz Pentium IV.

2 disks Maxtor striped in RAID 1.

And as others, I can’t install 5.3.1 drivers.

I’ll try 5.1.2 (I’m on 5.2.2 for now), maybe it’s more stable.

Good luck to all,

Mark.

[Shane Chadder]

I’m giving up and going back to 5.1.2. I spent 4 days one every possible bios/software install variation I can think of. I have a number of projects to archive and every driver (since 5.1.2) crashes everytime building a trimmed project.

Oddly I can play the timeline before I start the Project Manager “trimmed” project and it will play while the project is being “trimmed”. With 5.3.1 the audio cuts out with the “unknow error” crash, but the video keeps playing.

This might be a clue to the problem. BM added an audio driver in 5.2 on. I’ve tried disabling my onboard audio but that doesn’t have an impact. My onboard audio is NVidia. I noticed the “certified” systems used a Soundblaster. Does this give anyone clues? Anyone using a sound card?.

Shane

[Andrew Mcleod]

Hi

Recommend removing the existing Decklink driver and try the unified Decklink driver 5.3

https://www.blackmagic-design.com/downloads/software/Multibridge_Utility_5.3.zip

Yes it works with all Decklink capture devices and Multibridge Extreme.

Let me know if any of you are still experiencing issues with the above mentioned driver.
Additionally if you need support and you are in a hurry email directly.

pcsupport@blackmagic-design.com

Thank you.

[Shane Chadder]

Thanks Andrew,no luck. I emailed support last week, I’ll try emailing again.

[Shane Chadder]

Andrew

I emailed the *.nfo file to you.

Oddly if I remove the plugin “BMDimporter.prm” from Premiere plugins my troublesome timeline render runs fine. Any idea why this would be? I notice this file doesn’t exist in 5.1.2. What is its function?

Thanks
Shane

[Peter Malakey]

After 2 days of work, I can say it’s much more stable now I’m on a clean system. I had a couple of crash in Premiere Pro yesterday, but none today! Still After Effects crashed five or six time, every times with the same error: 0-42. It while I was RAM previewing, and also when I changed the preview mode from Blackmagic to Firewire.

Notice I have a P4P800 motherboard with a soundmax sound chipset integrated.

Is the new drivers already compatible with Ppro 2.0? Are they more stables than previous ones? I wondered if the crashes didn’t come from the data rate of the 4:2:2 files. Maybe sometimes the card (or the drive, or the system) can’t sustend the rate.

Also my card is on a simple PCI slot, not on PCI-X like it’s meant to be… does that make a performance and/or stability difference.

Thanks Andrew for your intervention.