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  • Davinci Service Dilema

  • Ronald Anderson

    October 20, 2009 at 12:09 am

    It became apparent to me today just how bad the void in Davinci service has become. I needed to speak to someone about getting a new serializer chip for an old 888 and called the Florida office help line. This line is no longer n service, hmmm. So then went on the web to find LA phone numbers. When no one was available to the phone, I tried dialing O for an operator. No operator available, hmmmm. I then redialed and left a message about 6 hours ago for a service engineer to call back. No call back as yet. hhmmmm. As stated in the really, really old television soda commercial when asked, “which way did he go, which way did he go?” Apparently the Davinci team has ” Gone for Faygo”!

  • Joshua Helling

    October 21, 2009 at 4:50 pm

    Hey there,

    Sorry to hear you’ve had trouble getting ahold of us. You are correct, the old numbers have changed over.

    But we are here and kicking. For now please dial (818) 902-0488 which will go to Mark or Dwaine either of which will be happy to help.

    Here’s the deal on the replacement (and you probably know most of this). Any replacement for the 888 systems will be handled for cost of the part. And once we are out of those parts we are out (as we cannot manufacture more of them).

    So, that said, as long as we have the part, we will be most happy to work with you to setup an exchange for it.

    Please give the guys a call to get that setup.

    Sincerely,

    Joshua
    Director of Support
    Blackmagic Design Inc.

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